When we started coaching, Sophie was managing 40 clients and planning to train a new account manager on her team. After? Sophie leveled up her skills, and became the team lead for the account management division of Pink Leopard.
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We asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?
"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.
Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."
🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻
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And one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?
Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…
Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘
For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!
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Believe it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
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As dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
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We are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.
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When it comes to project management tools, why do we recommend Asana?
No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.
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We talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.
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You're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
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Questions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.
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What have you been able to achieve now that a Client Account Manager is on your team?
Launched a new service offering and signed up 30 new clients for it since.
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‘Did hiring a Client Account Manager meet or exceed your expectations?’ and Kerry said:
Waaaaaaaayyy exceeded.
Read More![Traits of a great remote Client Account Manager? [Agency Edition]](https://images.squarespace-cdn.com/content/v1/5d39052aa29a780001749ade/1594050445257-INXDPIGVEAF8FPFO5ENO/SS+BLOG+THUMBNAIL.png)
Whether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.
If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.
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As client management specialists, we’re here to help you fill in the gaps and make things easier for you and your clients. Below are our three steps to managing clients within digital marketing agencies and free up some headspace for you.
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Thinking of hiring a VA in your digital marketing agency? Read this first.
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To start, a strong Client Account Manager (CAM) is highly organized and is a self-starter. They’ll need to be able to take a project and scope it out with timelines, deliverables, all while managing people on the team to ensure all the boxes are checked and delivered to the client on time.
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“I wanted to revolutionize the way digital marketing agencies work”
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Account management is essential to maintaining an above average reputation in the very competitive digital marketing world.
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