Running an agency doesn’t have to be so hard
We get what it’s like to run an agency: You’re emailing clients back and forth at all hours, picking up the slack when your team’s tasks fall through the cracks, and *trying* to train the new hire, all while struggling to scale the business because, let’s be honest, you can’t do it all. You’d do anything for a vacation on a white sand beach, but you know your agency wouldn’t run without you.
The good news is: It can and it should run without you—and we’re here to help.
Is this you?
You’re the glue inside your agency—which means it can’t run without you (and you’d really like it to run without you)
You’re desperate to free up time to work on your business instead of in it, but you don’t know how to stop being the face of your agency
You don’t have time to train a team to do what you do—but you know you can’t keep doing it all yourself if you want to scale
You need to stop being the knowledge silo and make sure your team has everything they need to do their jobs (and do them well)
You want your clients to be happier—because you know that’s the secret to repeat business, referrals and success
Here’s the thing:
You’re not alone—and it’s not your fault.
Agency owners actually shouldn’t be managing their own clients
Here’s the thing: Agency owners aren’t taught how to manage clients. They’re taught how to design websites, run campaigns, or [insert your agency’s claim to fame here]. The truth is: Agency owners actually shouldn’t be managing the day-to-day because that can be outsourced—but your vision can’t.
Imagine your agency running itself
What if you didn’t have to run your agency (read: lead meetings, report on campaigns, or reply to clients every day) because your agency ran itself?
What if you hired an expert who could step in to manage your clients and their projects—without investing time and money in training or hours you don’t need
What if that expert understood your industry and could hit the ground running in a way that you always thought only you could do?
Spoiler alert: That’s exactly what we do.
How We Can Help
Here for your clients—and you
Forget the training, salaries, and turnover of hiring Client Account Managers in-house: With our fractional Client Account Managers, you get a team of fully trained staff to run the client-facing side of your agency for you, from onboarding to everyday communications.
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Onboarding is your first impression with clients—and we’ll make it a good one. They’ll feel welcome and confident that their business is in capable hands.
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That’s right, as the agency owner, you can entrust all client communications to us. Email, slack, you name it, we’ll take it out of your inbox and off your mind.
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Your time is limited—don’t limit it more with unnecessary meetings. We’ll be the official face of your agency, attending meetings and capturing (and communicating) knowledge for you.
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We’ll manage all details of your clients’ projects, from the scope of work to the deliverables, ensuring the work is completed on time and on budget.
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Whether your team is in-house or subcontracted, we’ll take the lead on project coordination and communication, so your team has everything they need to succeed.
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Reporting on project metrics taking up time on your calendar? Consider it done. We’ll work with your team to ensure reporting is completed and communicated to your clients.
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If client gifting is in your budget, we’ll do the planning and purchasing for you once per quarter. Because gifting is our favourite way to say thank you and keep clients happy.
How We Do It
Your Fractional Account Managers
After 5 years of managing client accounts for digital marketing agencies, we've perfected our model. Instead of depending on just one Client Account Manager, we offer you a dedicated team designed to seamlessly integrate into your business. This includes a Client Account Manager, a Senior Client Account Manager, and the opportunity to have an Executive Assistant, ensuring you have the expertise and support you need at every step.
The best part? We only hire digital marketers, and train them in account management, so you don’t have to. They’ll get to know your agency inside and out, then take over all things client-facing. All on a fractional basis, so you don’t invest more time and money than is necessary for your agency.
Our Process
It’s as easy as 1, 2, 3
You know you can’t run this agency alone. Whether it’s a one-off project or everyday client correspondence, we’ve got the digital marketing background and client management experience to run it with you. Complete an application to start the conversation.
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Fill out an application
Fill out an application, so we know how we can help. (Don’t worry, it only takes a minute.)
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Get service packages & pricing
If we can help, we’ll share our service packages and pricing for you to choose from.
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We’ll manage your clients for you
Once you choose your package, we’ll onboard your clients, so you can get back to business.
