We are fractional Client Account Managers, offering part-time support with different packages tailored to the needs of your agency. Not sure how much time you need? Don’t worry, we’ll help you figure it out!

This depends on the scope and meetings required. The easiest way to thnk of it is how many internal and client meetings do you have? Then double that, and it’ll give you an approximate number of hours per week you’ll need help with and we’ll help you align in one of our 3 pricing phases.

We price based on phases of time. We can phase up, yes! We don't do additional 'hours', we'd like to see how much time you'll need generally on a monthly basis. So eg. if you start in the Basic Tier and realize by three weeks that you'll need to phase up, we'll adjust from there!

You’d have a dedicated Client Account Manager from DOT & Co.

Of course! Our CAMs are part of your team, they represent your business, they speak to your clients, so it only makes sense for them to be looped in internally. If you have a weekly team call - we’re there. Having an annual staff training - we’re there. We deliver on what’s best for your business and the more internal communication with the staff, the better!

Generally 1 month. All of our CAMs come from digital marketing backgrounds, so the learning curve when joining a new agency tends to focus on learning about your agency’s clients, software, internal structures, and intricacies. Where there is less focus on how to do the role, onboarding typically takes around a month or so before the CAM would be gearing up to take the lead on client calls, reporting, onboarding, etc.

We all track our time, but we don’t get granular in terms of a specific project. You and your CAM can determine if you need specific time tracking in place (eg. # of meetings)

This is a huge benefit to working with us at DOT & Co. We handle the hiring, training, managing and retaining. When we are pairing a CAM from DOT into your agency, we look for a perfect match— personality, experience, timezone and capacity. You would meet this person before working with them to ensure we did our match-making perfectly!

We have a team of account managers ready to help support. It's always on a case-by-case basis. Eg if your CAM is off for a long weekend, likely this isn't something that needs to be covered as long as it's planned out ahead of time and everything is easily covered, but if she's planning an extended vacation, we'll help cover. Also, if she were to leave DOT & Co. (heaven forbid!) we'd have another person step in!

The time varies, but generally 2-6 weeks.

We, fortunately, don’t have much turnover, however, we do have systems in place. We keep up to date on your agency SOPs by ensuring they're documented on your side and our side as well as on a bi-weekly basis. Our team will have an understanding of your agency and your clients so that if our CAM ever decided to leave, everything's well documented and we can jump in (worst case scenario).

This is not part of our model, as our Account Managers work in generally two agencies at once, so we don't want to take that person away from another agency. If you want someone full-time after working with us, we're more than happy to help train your full-time Account Manager!

All of our team members are full-time at DOT & Co.

We invoice monthly, recurring on the start date. We don't include what hours are spent on, it's based on the phase you're in.