Discover the benefits of a client onboarding system for Account Managers. Enhance your client account management processes with innovative client onboarding systems from DOT & Co.
Read More
Here at DOT & Company, we love to step in and help digital marketing agencies whip their Account Management into shape. And when you work with as many agencies as we have, you start to see the same struggles popping up time and time again. Here are five mistakes we see digital marketing agencies make all the time, along with our tips to overcome them.
Read More
Our free client onboarding checklist is designed to make onboarding a simple and standardized process. It’s a foolproof system that you can follow again and again, with each and every new client. Keep reading to see how you can use it to make life so much easier in your agency.
Read More
We’ve helped agencies onboard hundreds of clients—not to mention the many we’ve onboarded ourselves. The results from being involved in all this onboarding? We’ve learned a lot about how to create (and follow) a sustainable client onboarding process. Read on to learn what to know when onboarding a client.
If a journey of a thousand miles starts with a single step, then the building of a long-lasting client relationship starts with a single onboarding template. Read on to understand what a client onboarding template should include.
Read More
We probably don’t need to tell you that onboarding is all about setting the right expectations and taking charge of your client relationship. Here’s five ways you can do just that, each and every time you bring on a new account.
Read More
Digital marketing agencies come in all shapes and sizes, but their owners tend to share one critical trait: they want to make their clients happy and successful. And that means that at some point in their journey, most agency owners will start to think about bringing on a Client Account Manager (CAM) to help them (and therefore their clients) out. Here are four things you must know when hiring an Account Manager!
Read More
Believe it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
Read More
If you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
Read More
As dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
Read More
Introducing: The Client Onboarding Package That Will Save Your Agency✨
Read More
YouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.
Read More
Overall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.
Read More
Pandemics or not, we know a thing or two about hiring and scaling because, as client account managers, we play a leading role in assembling digital marketing agency teams every day. And we’ve seen it all, from small agencies just starting out to large agencies ready to expand. And all of them have the same issues when it comes to hiring:
Who’s the next best hire? Do I hire a full-time or a contractor? How do I train them?
Read More
As client management specialists, we’re here to help you fill in the gaps and make things easier for you and your clients. Below are our three steps to managing clients within digital marketing agencies and free up some headspace for you.
Read More
After working 1:1 with tons of digital marketing agencies who were once right where you are today, we’ve learned a thing or two about scalability and growing a team—and we're about to fill you in on the top five hiring mistakes we see across agencies worldwide.
Read More