Traits of a great remote Client Account Manager? [Agency Edition]
We're seeing things changing fast in 2020. With businesses moving online, the need for digital marketing agencies in this decade is growing exponentially. So, if you’re a digital marketing advertiser, be prepared to scale and scale fast. Today, we're filling you in on everything you should know when growing your team and hiring someone to take care of your clients.
Whether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.
If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.
Top traits of a Client Account Manager
No. 1: To start, a strong Client Account Manager (CAM) is highly organized and is a self-starter. They’ll need to be able to take a project and scope it out with timelines and deliverables, all while managing people on the team to ensure all the boxes are checked and delivered to the client on time.
No. 2: A calm, cool, and collected approach to problem-solving on the daily! Issues will always arise within client accounts; a successful CAM can handle the pressure and not get too stressed out.
No. 3: A CAM should be a balance of detail-oriented and big-picture thinker. They should drive client work to completion by understanding the vision for the client’s account, what the path is to get there, and what success looks like for all stakeholders—all while ensuring the small details are never missed.
No. 4: Ability to thrive in a fast-paced, high-pressure environment. Things are moving, shifting, and shaking all day, every day within the digital marketing world. Can they keep up?
No. 5: Multitask, Multitask, Multitask! Working on multiple projects and executions, all at once, while maintaining the highest standard of quality. This is one of the most important qualities of a CAM. To be successful, they must be able to handle things flying at them from every direction, at all times.
Find the perfect CAM for your agency
We know how little time you have in a day, so we did the dirty work and designed a CAM job description for you. Just download it, and share it to your network to start the search for the perfect CAM for your agency now.
Download the CAM Job Description >>
Who is DOT & Co.?
DOT & Company is here to help digital marketing agencies keep their clients happy—and keep you focused on what you do best—with full-service client account management services. Learn more about what we do here.
“My business was growing fast and I needed help. There needed to be an answer, and it was DOT & Co. Hiring DOT & Co. was, by far, the best move I made in my business. TOM BREEZE, CEO, VIEWABILITY
Where to hire a CAM (Client Account Manager) for your Digital Marketing Agency?
If you're like, "Yes, DOT & Co.! I'm ready to hire a Client Account Manager!" but you have no idea where to find one, look no further because it's what we do best. Book your free consultation to learn how we can help your digital marketing agency thrive.
Not interested in outsourcing to us? No problem—we get the perks of hiring in-house. Just download our Client Account Manager job description above to start the search for your own in-house CAM.