Top 5 Qualities of an Account Manager
What is a Client Account Manager?
A Client Account Manager is the main point of contact for clients, as well as internal members of the agency (ad specialists, agency owners, project managers or other).
The Top 5 Qualities of a Digital Marketing Client Account Manager
To start, a strong Client Account Manager (CAM) is highly organized and is a self-starter. They’ll need to be able to take a project and scope it out with timelines, deliverables, all while managing people on the team to ensure all the boxes are checked and delivered to the client on time.
A cool, calm and collected approach to problem solving on the daily! There will be issues coming up within client accounts everywhere they look. A successful CAM is able to handle the pressure and not get too stressed out.
A Client Account Manager should be driven to push work toward completion by understanding what the vision is for the client’s account, what the path is to get there and what success looks like for all stakeholders! Oh, and all while ensuring the small details are never missed.
Ability to thrive in a fast-paced, high-pressure environment. Things are moving, shifting and shaking all day everyday within the digital marketing world. Can they keep up?
Multitask, Multitask, Multitask! Working on multiple projects and executions, all at once, while maintaining the highest standard of quality. This is one of the most important qualities of a CAM. To be successful, they must be able to handle things flying at them from every direction, all of the time.
Who is DOT & Company?
Like most digital marketing agencies, agency owners are drowning in emails, meetings, timelines and to-do lists every day. They’re juggling clients and their projects, doing everything to make their businesses successful—but they don’t have time to make each client feel like their only client, let alone find time to build their business.
DOT & Company is here to help digital marketing agencies keep their clients happy—and keep you focused on what you do best—with full-service client account management services.
“Account managers are easy to find but very few do it with passion, service and, most importantly, few do it very well. I’m so happy I found Taylor because she checks not only those boxes but many more.”
Want to Hire a Client Account Manager?
Can’t stand emailing clients day in and day out? We’re on it. Never even thought to mail your clients a thank-you gift? We got you. From on-boarding to invoicing, we’ve got your pick of à la carte services to enhance your client experience (and save you a headache or two).