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Do You Know The Person We're Looking For?

Do You Know The Person We're Looking For?

We asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?

"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.

Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."

🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻

Account Manager, Account ManagementDOT & CoMay 10, 2022Comment

Working Together?

Working Together?

Why do agencies outsource their client management?

Because you can’t do it all (none of us can). So, you have to choose what you want to do better: The zone of genius you founded your business on or client management.

Here's how you can bring on a DOT & Co. Client Account Manager into your agency 👇

HiringDOT & CoApril 26, 2022Comment

Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager

Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager

I want to address a concern I've heard from agency owners every day this week 😅

"what if my agency doesn't have systems and processes in place to hire you for account management?"

I understand wanting to have your ducks in a row before hiring, but we're here to tell you that your agency does NOT need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).

HiringDOT & CoApril 19, 2022Comment

I Spend 75% of My Time Doing This as an Agency Owner…

I Spend 75% of My Time Doing This as an Agency Owner…

And one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?

Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…

Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘

For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!

Hiring, Account Management, Account ManagerDOT & CoApril 5, 2022Comment

How We Train YOUR Team, Just Like Ours

How We Train YOUR Team, Just Like Ours

A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?

Here’s the thing…

You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.

Training, Account ManagementDOT & CoFebruary 9, 2022Comment

3 Secrets To Making Your Clients Happier in 2023

3 Secrets To Making Your Clients Happier in 2023

Believe it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..

Hiring, Onboarding, Training, Account Management, Account ManagerDOT & CoFebruary 2, 2022Comment

Creating Systems That Your Team Will ACTUALLY Use

Creating Systems That Your Team Will ACTUALLY Use

If you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?

Onboarding, Account ManagementDOT & CoOctober 27, 2021Comment

Why Our Meeting Scripts Will WOW Your Clients

Why Our Meeting Scripts Will WOW Your Clients

As dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!

Onboarding, Reporting, Account Manager, Account ManagementDOT & CoAugust 22, 2021Comment

The Offboarding Checklist

The Offboarding Checklist

We are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.

Account Management, Account ManagerDOT & CoAugust 6, 2021Comment

Introducing: The Client Onboarding Package That Will Save Your Agency✨

Introducing: The Client Onboarding Package That Will Save Your Agency✨

Introducing: The Client Onboarding Package That Will Save Your Agency✨

OnboardingDOT & CoJuly 23, 2021Comment

Why We Recommend Asana

Why We Recommend Asana

When it comes to project management tools, why do we recommend Asana?

No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.

Account Management, Account Manager, ChecklistDOT & CoJune 24, 2021Comment

3 Ways We Use Our Podcast For Our Agency

3 Ways We Use Our Podcast For Our Agency

We talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.

Account Manager, Account ManagementDOT & CoJune 17, 2021Comment

How We Created Our Superstar Team Culture

How We Created Our Superstar Team Culture

You're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?

Account Manager, Account Management, RemoteDOT & CoJune 17, 2021Comment

Everything You Need To Know About Training @ DOT & Co.

Everything You Need To Know About Training @ DOT & Co.

Questions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.

Training, Account Manager, Account ManagementDOT & CoMay 7, 2021Comment

How We Onboard YouTube Ads Clients

How We Onboard YouTube Ads Clients

YouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.

OnboardingDOT & CoFebruary 13, 2021Comment

The iOS Update + Telling Your Clients

The iOS Update + Telling Your Clients

iOS: You, the agency owner, need to position yourselves as the authority during these times. Ensure your clients know that you have the best resources and they're in good hands. Don't fret! We're on it!

Account ManagementDOT & CoFebruary 6, 2021Comment

Our Top Tips for Using Slack In Your Agency

Our Top Tips for Using Slack In Your Agency

Overall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.

Checklist, Onboarding, Account ManagementDOT & CoFebruary 3, 2021Comment

Case Study: How this agency owner saves 10-20 hours per week!

Case Study: How this agency owner saves 10-20 hours per week!

What have you been able to achieve now that a Client Account Manager is on your team?

Launched a new service offering and signed up 30 new clients for it since.

Account Management, Account ManagerDOT & CoSeptember 24, 2020Comment

Case Study: Exceeding Agency Client Expectations

Case Study: Exceeding Agency Client Expectations

‘Did hiring a Client Account Manager meet or exceed your expectations?’ and Kerry said:

Waaaaaaaayyy exceeded.

Account Management, Account ManagerDOT & CoSeptember 22, 2020Comment

Traits of a great remote Client Account Manager? [Agency Edition]

Traits of a great remote Client Account Manager? [Agency Edition]

Whether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.

If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.

Account Manager, Account Management, RemoteDOT & CoJuly 6, 2020Comment