How We Train YOUR Team, Just Like Ours
A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?
Here’s the thing…
You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.
You’re doing your best, but your agency isn’t where you want it to be (running itself while you sip a Mai Tai on a white-sand beach). Maybe the problem is that you grew faster than you could train your team. Maybe you don’t know how to train your team. Whatever the problem, there’s one thing you know for sure: You need a proven solution, one that integrates tested systems and empowers your team to run and scale the business on autopilot.
We get it. As former digital marketers, we gave up the agency hustle to zero in on what we do best: Keeping clients happy.
As the world’s first and only dedicated team of Client Account Managers for digital marketing agencies, we can help keep your clients happy, too, with the exact systems, training and templates we use every day to support 7-figure agency owners as their remote Client Account Managers.
Here is when agency owners reach out to us:
You want your team to be independent, but you also know most tasks would be faster to do yourself
You’re so busy running the business, you know tasks (and, ahem, clients) slip through the cracks
You want to scale the business, but you know your systems and team aren’t set up to sustain success
You don’t have the time or energy to follow up with your team 24/7 (or double-check their work)
Here to solve all of your training woes is Emma, our expert CAM + Training Manager at DOT & Co.
She’s developed a state-of-the-art training program for Client Account Managers. Our easy-to-follow modules and tools equip prospective or existing Client Account Managers with everything they need to know to gain the confidence, skills, and mindset to thrive inside your agency
Some things can’t be trained. There are innate qualities of being a good Client Account Manager that are often not tangible but are very important. Things like:
✔️Work ethic
✔️Independence
✔️Confidence
With our training options, we help instill these qualities in Client Account Managers and surround them with a community of like-minded superstars to help them crush their goals. 💪
A Case Study from An Agency Owner
When Andréa came to us looking for support for her client-facing account management team, she wasn’t sure if she needed one-on-one support for each of her team members, or if she wanted them all to be trained up together.
She has a BIG team so our recommendation was the CAM Collective— our monthly membership for in-house Client Account Managers to fast-track their understanding of the digital marketing industry, campaigns, and how to make (and keep) your clients happy. After signing up her team, they were enrolled in CAM School, The CAM Library, A Private Slack Channel and 1:1 Office Hours with our team.
Here is what she has to say about her teams’ experience inside The CAM Collective 👇
“We're going through the program [CAM Collective] right now! We have monthly strategy meetings, with all of the client account managers, where we'll share our thoughts collectively there. And then it's the office hours. So because the CAMs new to this role and new to managing clients, I really positioned it [office hours] as “there are some things you may not want to talk to the boss about me, so go to someone who's a neutral party who can help you sort it out.” It's been a really great resource for us.”
-Andréa Jones, CEO, SocialSavvy