DOT & Co. Blog
For Digital Marketing Agencies
Feeling overwhelmed and worried about keeping pace with client satisfaction? If you’re like most agency owners, you’re busy delivering your creative services while jumping to that next potential client call. Don’t let the ball drop! Read on to discover six ways an Account Manager can help ease the busy pace!
Read MoreJoining DOT & Company has been such an incredible opportunity for me and I would love to share the WHY behind my wanting to join the DOT team.
What about the company culture stood out to you?
The company culture at DOT is really something special and CAM school made it abundantly clear that I really wanted to be a part of it! The genuine warmth, caring, and support woven throughout DOT & Company stood out to me right from the start and who wouldn’t want to be in a work environment like that?
DOT Vibes are something that permeates the company culture and we of course want our clients to feel them (and really, everyone we come in contact with). What are DOT Vibes? Taylor McMaster, DOT’s founder, summed it up perfectly when she said, “When you communicate in a way that’s warm, friendly, and makes the other person feel your love!” It doesn’t get any better than that, my friends.
Read MoreBefore working with Mags, she wasn’t confident speaking to clients about their results. Digital Marketing is ever-evolving, so it’s important to keep up to date! We developed an understanding of KPIs and metrics with the use of DOTs glossary.
Read MoreWhen we started coaching, Sophie was managing 40 clients and planning to train a new account manager on her team. After? Sophie leveled up her skills, and became the team lead for the account management division of Pink Leopard.
Read MoreWe asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?
"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.
Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."
🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻
Read MoreAnd one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?
Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…
Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘
For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!
Read MoreA question we always seem to get from agency owners is: how do we train up premium Client Account Managers?
Here’s the thing…
You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.
Read MoreBelieve it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
Read MoreIf you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
Read MoreAs dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
Read MoreWe are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.
Read MoreWhen it comes to project management tools, why do we recommend Asana?
No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.
Read MoreWe talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.
Read MoreYou're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
Read MoreQuestions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.
Read MoreiOS: You, the agency owner, need to position yourselves as the authority during these times. Ensure your clients know that you have the best resources and they're in good hands. Don't fret! We're on it!
Read MoreOverall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.
Read MoreWhat have you been able to achieve now that a Client Account Manager is on your team?
Launched a new service offering and signed up 30 new clients for it since.
Read More‘Did hiring a Client Account Manager meet or exceed your expectations?’ and Kerry said:
Waaaaaaaayyy exceeded.
Read MoreWhether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.
If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.
Read More
![Traits of a great remote Client Account Manager? [Agency Edition]](https://images.squarespace-cdn.com/content/v1/5d39052aa29a780001749ade/1594050445257-INXDPIGVEAF8FPFO5ENO/SS+BLOG+THUMBNAIL.png)