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Three things you need to know about adding Amazon Ads to your Agency's Scope

Three things you need to know about adding Amazon Ads to your Agency's Scope

E-commerce is nowadays such a relevant channel to reach new consumers that companies and marketers are always looking to advertise and optimize performance in this space. Nonetheless, as agencies we usually look first into Google or Facebook as the main platforms to place ads, forgetting sometimes about a big player: Amazon

As published in Business Insider, Amazon is the third-biggest digital advertising company behind Google and Facebook. Therefore, it is not a surprise that it has its own Ads platform which is growing and gaining relevance among sellers and companies.

HiringGuest UserSeptember 27, 2022 Comment

The WHY Behind My Wanting To Join The DOT Team

The WHY Behind My Wanting To Join The DOT Team

Joining DOT & Company has been such an incredible opportunity for me and I would love to share the WHY behind my wanting to join the DOT team.

What about the company culture stood out to you?

The company culture at DOT is really something special and CAM school made it abundantly clear that I really wanted to be a part of it! The genuine warmth, caring, and support woven throughout DOT & Company stood out to me right from the start and who wouldn’t want to be in a work environment like that?

DOT Vibes are something that permeates the company culture and we of course want our clients to feel them (and really, everyone we come in contact with). What are DOT Vibes? Taylor McMaster, DOT’s founder, summed it up perfectly when she said, “When you communicate in a way that’s warm, friendly, and makes the other person feel your love!” It doesn’t get any better than that, my friends.

Account Manager, Account ManagementGuest UserAugust 26, 2022Comment

Digital Marketing Confidence Boost

Digital Marketing Confidence Boost

Before working with Mags, she wasn’t confident speaking to clients about their results. Digital Marketing is ever-evolving, so it’s important to keep up to date! We developed an understanding of KPIs and metrics with the use of DOTs glossary.

Account Management, Account ManagerGuest UserJune 28, 2022Comment

Client Account Manager turned Account Management Team Lead

Client Account Manager turned Account Management Team Lead

When we started coaching, Sophie was managing 40 clients and planning to train a new account manager on her team. After? Sophie leveled up her skills, and became the team lead for the account management division of Pink Leopard.

Account Management, Account ManagerGuest UserJune 28, 2022Comment

Case Study: Taking This Agency from Stressful to Calm

Case Study: Taking This Agency from Stressful to Calm

What was the BEST thing about this training, and what could we improve?

Emma's kind and non-judgemental support. We were doing this training because we knew we needed to improve and had big gaps. This means that we were a little behind the eight ball when it came to getting systems in place. Having great training for our WHOLE team actually increased the overall knowledge for and skill set for everyone in multiple roles. We are very appreciative. Emma even crafted some custom training for our particular project management tool.

From Kaitlyn’s perspective (Marketing Strategist);

TrainingGuest UserJune 28, 2022Comment

Do You Know The Person We're Looking For?

Do You Know The Person We're Looking For?

We asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?

"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.

Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."

🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻

Account Manager, Account ManagementGuest UserMay 10, 2022Comment

Working Together?

Working Together?

Why do agencies outsource their client management?

Because you can’t do it all (none of us can). So, you have to choose what you want to do better: The zone of genius you founded your business on or client management.

Here's how you can bring on a DOT & Co. Client Account Manager into your agency 👇

HiringGuest UserApril 26, 2022Comment

Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager

Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager

I want to address a concern I've heard from agency owners every day this week 😅

"what if my agency doesn't have systems and processes in place to hire you for account management?"

I understand wanting to have your ducks in a row before hiring, but we're here to tell you that your agency does NOT need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).

HiringGuest UserApril 19, 2022Comment

I Spend 75% of My Time Doing This as an Agency Owner…

I Spend 75% of My Time Doing This as an Agency Owner…

And one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?

Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…

Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘

For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!

Hiring, Account Management, Account ManagerGuest UserApril 5, 2022Comment

How We Train YOUR Team, Just Like Ours

How We Train YOUR Team, Just Like Ours

A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?

Here’s the thing…

You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.

Training, Account ManagementGuest UserFebruary 9, 2022Comment

3 Secrets To Making Your Clients Happier in 2023

3 Secrets To Making Your Clients Happier in 2023

Believe it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..

Hiring, Onboarding, Training, Account Management, Account ManagerGuest UserFebruary 2, 2022Comment

Creating Systems That Your Team Will ACTUALLY Use

Creating Systems That Your Team Will ACTUALLY Use

If you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?

Onboarding, Account ManagementGuest UserOctober 27, 2021Comment

Why Our Meeting Scripts Will WOW Your Clients

Why Our Meeting Scripts Will WOW Your Clients

As dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!

Onboarding, Reporting, Account Manager, Account ManagementGuest UserAugust 22, 2021Comment

The Offboarding Checklist

The Offboarding Checklist

We are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.

Account Management, Account ManagerGuest UserAugust 6, 2021Comment

Introducing: The Client Onboarding Package That Will Save Your Agency✨

Introducing: The Client Onboarding Package That Will Save Your Agency✨

Introducing: The Client Onboarding Package That Will Save Your Agency✨

OnboardingGuest UserJuly 23, 2021Comment

Why We Recommend Asana

Why We Recommend Asana

When it comes to project management tools, why do we recommend Asana?

No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.

Account Management, Account Manager, ChecklistGuest UserJune 24, 2021Comment

3 Ways We Use Our Podcast For Our Agency

3 Ways We Use Our Podcast For Our Agency

We talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.

Account Manager, Account ManagementGuest UserJune 17, 2021Comment

How We Created Our Superstar Team Culture

How We Created Our Superstar Team Culture

You're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?

Account Manager, Account Management, RemoteGuest UserJune 17, 2021 Comment

Everything You Need To Know About Training @ DOT & Co.

Everything You Need To Know About Training @ DOT & Co.

Questions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.

Training, Account Manager, Account ManagementGuest UserMay 7, 2021Comment

How We Onboard YouTube Ads Clients

How We Onboard YouTube Ads Clients

YouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.

OnboardingGuest UserFebruary 13, 2021Comment