DOT & Co. Blog
For Digital Marketing Agencies
I want to address a concern I've heard from agency owners every day this week 😅
"what if my agency doesn't have systems and processes in place to hire you for account management?"
I understand wanting to have your ducks in a row before hiring, but we're here to tell you that your agency does NOT need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).
Read MoreAnd one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?
Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…
Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘
For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!
Read MoreA question we always seem to get from agency owners is: how do we train up premium Client Account Managers?
Here’s the thing…
You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.
Read MoreBelieve it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
Read MoreIf you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
Read MoreAs dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
Read MoreWe are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.
Read MoreIntroducing: The Client Onboarding Package That Will Save Your Agency✨
Read MoreWhen it comes to project management tools, why do we recommend Asana?
No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.
Read MoreWe talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.
Read MoreYou're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
Read MoreQuestions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.
Read MoreYouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.
Read MoreiOS: You, the agency owner, need to position yourselves as the authority during these times. Ensure your clients know that you have the best resources and they're in good hands. Don't fret! We're on it!
Read MoreOverall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.
Read MoreWhat have you been able to achieve now that a Client Account Manager is on your team?
Launched a new service offering and signed up 30 new clients for it since.
Read More‘Did hiring a Client Account Manager meet or exceed your expectations?’ and Kerry said:
Waaaaaaaayyy exceeded.
Read MoreWhether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.
If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.
Read MorePandemics or not, we know a thing or two about hiring and scaling because, as client account managers, we play a leading role in assembling digital marketing agency teams every day. And we’ve seen it all, from small agencies just starting out to large agencies ready to expand. And all of them have the same issues when it comes to hiring:
Who’s the next best hire? Do I hire a full-time or a contractor? How do I train them?
Read MoreAs client management specialists, we’re here to help you fill in the gaps and make things easier for you and your clients. Below are our three steps to managing clients within digital marketing agencies and free up some headspace for you.
Read More
![Traits of a great remote Client Account Manager? [Agency Edition]](https://images.squarespace-cdn.com/content/v1/5d39052aa29a780001749ade/1594050445257-INXDPIGVEAF8FPFO5ENO/SS+BLOG+THUMBNAIL.png)
