We talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.
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You're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
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Questions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.
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YouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.
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iOS: You, the agency owner, need to position yourselves as the authority during these times. Ensure your clients know that you have the best resources and they're in good hands. Don't fret! We're on it!
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Overall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.
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What have you been able to achieve now that a Client Account Manager is on your team?
Launched a new service offering and signed up 30 new clients for it since.
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‘Did hiring a Client Account Manager meet or exceed your expectations?’ and Kerry said:
Waaaaaaaayyy exceeded.
Read More![Traits of a great remote Client Account Manager? [Agency Edition]](https://images.squarespace-cdn.com/content/v1/5d39052aa29a780001749ade/1594050445257-INXDPIGVEAF8FPFO5ENO/SS+BLOG+THUMBNAIL.png)
Whether your agency is moving to a remote business model or your team is already remote, you know there are a lot of pros to working remotely. But there are also challenges with remote work, like finding top talent to manage your clients from afar—professionally and efficiently.
If you’re looking to hire someone to manage your client relationships, you're in the right spot. Here are the top traits you should look for when hiring a Client Account Manager.
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Pandemics or not, we know a thing or two about hiring and scaling because, as client account managers, we play a leading role in assembling digital marketing agency teams every day. And we’ve seen it all, from small agencies just starting out to large agencies ready to expand. And all of them have the same issues when it comes to hiring:
Who’s the next best hire? Do I hire a full-time or a contractor? How do I train them?
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As client management specialists, we’re here to help you fill in the gaps and make things easier for you and your clients. Below are our three steps to managing clients within digital marketing agencies and free up some headspace for you.
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After working 1:1 with tons of digital marketing agencies who were once right where you are today, we’ve learned a thing or two about scalability and growing a team—and we're about to fill you in on the top five hiring mistakes we see across agencies worldwide.
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Thinking of hiring a VA in your digital marketing agency? Read this first.
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To start, a strong Client Account Manager (CAM) is highly organized and is a self-starter. They’ll need to be able to take a project and scope it out with timelines, deliverables, all while managing people on the team to ensure all the boxes are checked and delivered to the client on time.
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“I wanted to revolutionize the way digital marketing agencies work”
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Account management is essential to maintaining an above average reputation in the very competitive digital marketing world.
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