DOT & Co. Blog
For Digital Marketing Agencies
Before working with Mags, she wasn’t confident speaking to clients about their results. Digital Marketing is ever-evolving, so it’s important to keep up to date! We developed an understanding of KPIs and metrics with the use of DOTs glossary.
Read MoreWhen we started coaching, Sophie was managing 40 clients and planning to train a new account manager on her team. After? Sophie leveled up her skills, and became the team lead for the account management division of Pink Leopard.
Read MoreWhat was the BEST thing about this training, and what could we improve?
Emma's kind and non-judgemental support. We were doing this training because we knew we needed to improve and had big gaps. This means that we were a little behind the eight ball when it came to getting systems in place. Having great training for our WHOLE team actually increased the overall knowledge for and skill set for everyone in multiple roles. We are very appreciative. Emma even crafted some custom training for our particular project management tool.
From Kaitlyn’s perspective (Marketing Strategist);
Read MoreWe asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?
"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.
Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."
🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻
Read MoreWhy do agencies outsource their client management?
Because you can’t do it all (none of us can). So, you have to choose what you want to do better: The zone of genius you founded your business on or client management.
Here's how you can bring on a DOT & Co. Client Account Manager into your agency 👇
Read MoreI want to address a concern I've heard from agency owners every day this week 😅
"what if my agency doesn't have systems and processes in place to hire you for account management?"
I understand wanting to have your ducks in a row before hiring, but we're here to tell you that your agency does NOT need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).
Read MoreAnd one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?
Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…
Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘
For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!
Read MoreA question we always seem to get from agency owners is: how do we train up premium Client Account Managers?
Here’s the thing…
You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.
Read MoreBelieve it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
Read MoreIf you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
Read MoreAs dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
Read MoreWe are breaking down our Offboarding Guide that is sure to make your former clients remember you even after they’re gone.
Read MoreIntroducing: The Client Onboarding Package That Will Save Your Agency✨
Read MoreWhen it comes to project management tools, why do we recommend Asana?
No, this is not a sponsored post, we just love Asana! Here are our favourite things about Asana and why using the platform for your digital marketing agency may be the right (or wrong) choice for you.
Read MoreWe talked about starting a podcast since Day 1. But it wasn’t until we sat down and determined WHY we wanted a podcast did we actually put things into action.
Read MoreYou're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
Read MoreQuestions about our training programs? Hear from Emma, our Training Manager & Expert Client Account Manager on how she empowers your team to provide an elevated client experience.
Read MoreYouTube ads are an unbelievably great way to generate leads and sales for your clients. But when it comes to the client experience, we have learned what works and what doesn't work when it comes to onboarding clients for YouTube ads.
Read MoreiOS: You, the agency owner, need to position yourselves as the authority during these times. Ensure your clients know that you have the best resources and they're in good hands. Don't fret! We're on it!
Read MoreOverall, Slack is an amazing tool for your agency. I'd argue it's required in 2021. Here Are Our Best Tips For Running Your Agency On Slack.
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