Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Let's be honest, we've all been there. You get on a call with a prospective client and something just doesn't sit quite right. You start to doubt if this will be a fit for your agency, and then that pit in your stomach forms: How do I turn them down?
Read MoreYou feel like your team's client communication is slipping through the cracks? These are hard conversations to have, so let us help.
You want your team to be independent, but you also know most tasks would be faster to do yourself. You feel that there are some communication slip-ups that just aren't okay with. That right there can cause a HUGE stressor on you, the agency owner.
Read MoreHave you ever heard of an Internal Quality Assurance Checklist? 🥵 If not, your team's in for a treat. I promise this will save you TONS of time, and headaches from upset clients.
Read MoreAs an agency owner, you KNOW that your clients are the bread and butter to your success. If you continue to lose clients, this isn't a good feeling. You lose momentum, your clients aren't telling their friends about you, and your growth is stunted.
So, what can you do? Keep your clients happier for longer.
In this episode, we talk all about how to keep your clients longer and our tried and true tactics to ensure your agency's success.
Read MoreIf you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
I love a good Standard Operating Procedure that is a living breathing document so that at any time, your team can hand over the SOP to someone else on the team. But, where to start?
Here are some of my top tips to get started on building systems your team will love, and actually use
Read MoreYou're ready to scale up your agency and hire a team member to manage your clients. Congrats! But, what do you need to make sure you're prepped with ahead of making this hire?
Read MoreIt’s party time! I got to say Helloooo to the SuperFastBusiness Podcast with James Schramko and chat all about DOT’s passion: Account Management inside Agencies.
Read MoreIn this week's episode of The Happy Clients Podcast, we interview Alex Schlinsky— co-owner of Prospecting On Demand. Alexs' mission is to help people break free from the 'Freelancer's Trap' and become the CEO of their own profitable marketing or coaching agency.
Want to retain more clients? Obsess over the client management process. At DOT & Company: client retention is the name of our game.
When we talk about the life of a Client Account Manager, there's a lot that goes into this role. Not only are CAMs client-facing and in-charge of client relationships, there's a ton of other PM facets and operational pieces that go into the role that can sometimes be overlooked.
Read MoreTo any agency owner out there feeling stuck in your ways, this one's for you. Brandon Smits, Partner & CMO at Solar Cheat Code, joins us for a real talk on scaling an agency to success while leveraging processes and systems that work.
Read MoreLet's be honest: this pandemic has been brutal, and it's safe to say we're all in need of some R&R and a plane ticket booked outta here ✈️
Read MoreTom Breeze is the founder & CEO of both Viewability & Ad Buyers Club and is one of the top YouTube Advertisers out there.
Read MoreBest practices are a MUST when working with clients. Open communication, organization, and staying on task are all the name of the game.
Read MoreJen Turner is our amazing copywriter and designer that we have worked with since day 1 of DOT & Co. being born. If you've resonated with our copy or branding, Jen's to thank. So if you're a marketer, you don't want to miss this one.
Read MoreListen, running an agency is no joke. There are SO many things going on behind the scenes that people don't see. But how are you ensuring that your clients are your top priority, and they feel delighted?
Read MoreSystems are the backbone of any successful agency, we all know this. But how do we ensure each agency we're working with has the right systems so that we can jump in and keep their clients happy?
Read MoreWe get it, and we've been here before. Most agency owners start in a very similar way: You're starting a business because you love the marketing aspect, or the advertising aspect, or the overarching strategy of getting clients results.
Read MoreWe had heard from so many people that "in order to get your message out to the world, you need a podcast". Well, we procrastinated this for so long that we finally pulled the plug and just did it!
Read MoreYou’re drowning in emails, overwhelmed with client correspondence and project timelines. But, what are you telling your clients?
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