You're growing an agency and a team— things are fun and exciting. However, when it comes to keeping your team happy, how are you doing?
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Tune into this episode of The Happy Clients Podcast to learn more about how we manage clients in the agency world, and how we also use our CAM skills to ensure we're delegating properly.
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On this episode of The Happy Clients Podcast, we're talking all about the sales process in an agency, and where we see different agencies structuring their team.
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We, agency owners, take everything personally. It's okay to want to hand over the day-to-day to someone else. I mean, how awesome would it be to have someone fully dedicated to your clients!?
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No matter the service or product, it's always critical to outline ideal client avatars in any agency. In the DOT & Company world of Client Account Management, we are always getting asked who our *perfect* agency client is. And now we're here to spill it!
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Ever wonder what you need to know about the backend of Facebook when working with non-techy clients? Look no further. Emma from DOT & Co. introduces the Facebook™️ Ads Lab For CAMs.
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We love connecting with fellow agency owners and getting their perspectives on growing a team. Get ready to be inspired— hot-ticket item Matt Jones is on the mic.
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On this week's episode of the Happy Clients Podcast, we dive into the two sides of our business and give you the inside scoop on the DOT team. All talk, all action.
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Email communication is a hard language to teach, and our team is here to share our take on perfecting client comms that are concise, friendly, and always correct.
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How to communicate numbers in a way that really gives confidence to your clients and reminds them that you know what's up.
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With holiday long weekends passing and seasons changing, we took some time at DOT & Company to pause and reflect on why it is that we love what we do.
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Word on the street is, onboarding clients properly and effectively will keep them around for much longer. Don't believe us? Keep reading.
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On this week's episode, we had an inspiring conversation with Angelo Dorado and Kelsey Cole, founders of MVM Inc. Needless to say, they are a digital-marketing power couple.
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Your agency does not need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).
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In the ever-evolving world of digital advertising, it's important to understand which platforms and strategies can help you stand apart and scale above the rest. Let's talk LinkedIn.
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We always talk about how GREAT our clients are, and yes - they’re AWESOME. But sometimes it all goes sour, and being the client-facing piece to the marketing puzzle, we need to make sure we’re cool, calm and collected.
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A key piece to how we keep clients for years (literally, YEARS) comes down to how & who we hire, our premium training program, and genuine understanding of client needs.
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A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?Here to solve all of your training woes is Emma, our expert CAM + Training Manager at DOT & Co.
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Let's talk about client reporting. It's a huge piece of our client management role. Client reporting is usually good but sometimes it's bad and we are generally the people who are communicating this to clients.
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