Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager
So, Your Agency Feels Like A Mess? Here's How We Help ➝
"I feel like my agency doesn't have systems and processes in place to hire you for account management!"
This is something we get a lot. We understand wanting to have your ducks in a row, but we're here to tell you that your agency does not need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).
In all honesty, it works better for us if you DON'T have all of your systems in place, so we can help you write the book as you grow.
When getting ready to hire, here are the main things to consider as you prep:
You should have enough clients to justify a Client Account Manager role (we recommend at least 3-5, depending on the size of the scope).
You have to be willing to hand over the reins - sometimes we all need that friendly reminder that you will have to give up some control.
You must understand and see the Client Account Manager role as an investment into your future business. {Pssst...DOT & Company's whole purpose is to help agencies scale, we are here to help.)
"Ok, I want to hire! What do I do next?"
Awesome! Email us for a chat to see if we think you need a CAM role and to talk about the options you have. We can help you determine if outsourcing or keeping in-house is the best move. After all, we are the experts!
Cheers, to happy clients.
xx The DOT Team
P.S.— looking to outsource your client management? We've got you. Find us here.