How To Delight Your Clients (It’s Easier Than You Think)
How to delight your clients, it’s easier than you think
Make them feel like they're your only client
Send daily pulses
The occasional gift doesn't hurt
Listen, running an agency is no joke. There are SO many things going on behind the scenes that people don't see. But how are you ensuring that your clients are your top priority, and they feel delighted?
Here are some ways to surprise and delight your agency clients.
#1. Make your clients feel like they are your only client. Like most digital marketing agencies, you’re drowning in emails, meetings timelines and to-do lists every day. You’re juggling clients and their projects, doing everything to make their businesses successful—but you don’t have time to make each client feel like your only client, let alone find time to build your business. We get it. We’ve been there, and we weren’t okay with our clients (or our business) taking second place to their projects. Now, clients are our first (and only) priority. We take care of them so you can take care of business. In this episode, we'll fill you in on ways we make clients feel like they're the only client in the agency!
#2. Daily Pulse. Ever heard of this technique? See our previous post here. Do you ever feel like you should update a client, but you feel like you don't have anything to update them on? Don't worry, we've been there too. If you're a digital marketing agency, your clients are likely paying you the big bucks for your expertise, so they deserve regular updates and face time. That's why we started The Daily Pulse. We're going to share exactly how we update clients on the daily. It transformed our client communications, and we think it'll transform yours too.
Tune in now to the #HappyClientsPodcast to find out more. → (www.dotandcompany.co/podcast/dailypulse)
Until next time,
Taylor
P.S.— looking to outsource your client management? We've got you. Find us here.