Fractional account management can give you all the benefits of a full-time Client Account Manager, without committing to another full-time employee. Read on to learn now!
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Some marketing agency owners are reluctant to hire remote CAMs, which is a shame—because remote CAMs are absolutely the best kind! Read on to understand why.
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CAM Community connects you to comprehensive training and systems, and to a supportive community of experienced fellow Account Managers. Never heard of CAM training? Here’s how our community and training can take your agency and/or your career to the next level.
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To effectively manage a remote Client Account Manager in 2023, you need clear communication and trust, plus the right tools and processes. CAMs also need to be well-trained and well versed in your company culture to be the most effective. Read on to learn more!
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In our final Happy Client Podcast episode of 2022, we're wrapping up the year by talking about a very important topic for growing agencies: what NOT to do when you have more than one Account Manager.
So you’ve just hired an awesome new Client Account Manager, hopefully you’ve provided them with some awesome CAM training, and they can’t wait to hit the ground running. Awesome! That means you’re doing great things for your clients, building that trust that’s so critical to long-term success in this industry.
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Top notch client account management is essential for any digital marketing agency looking to provide top notch services. Here are seven client management best practices that can help you grow your business.
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Digital marketing agencies come in all shapes and sizes, but their owners tend to share one critical trait: they want to make their clients happy and successful. And that means that at some point in their journey, most agency owners will start to think about bringing on a Client Account Manager (CAM) to help them (and therefore their clients) out. Here are four things you must know when hiring an Account Manager!
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Even with any associated costs, the right Client Account Manager can help to increase profits for a digital marketing agency. Assuming you follow best practices when hiring, a CAM can more than make up for their added expense. Read on to discover how!
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If you run a digital marketing agency, then hiring a Client Account Manager can help you focus on growing your business, while also keeping your clients happy and excited. It’s one of the simplest yet most effective steps that agency owners or CEOs can take to ensure business success in the new year. Read on to learn more!
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You’ve got a brilliant team, and they’ve all got great ideas. So why is your digital marketing agency struggling? If your business is struggling, then hiring a project manager is often the way to save it. Ready to make 2023 your best year yet? Here’s how.
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Feeling overwhelmed and worried about keeping pace with client satisfaction? If you’re like most agency owners, you’re busy delivering your creative services while jumping to that next potential client call. Don’t let the ball drop! Read on to discover six ways an Account Manager can help ease the busy pace!
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Joining DOT & Company has been such an incredible opportunity for me and I would love to share the WHY behind my wanting to join the DOT team.
What about the company culture stood out to you?
The company culture at DOT is really something special and CAM school made it abundantly clear that I really wanted to be a part of it! The genuine warmth, caring, and support woven throughout DOT & Company stood out to me right from the start and who wouldn’t want to be in a work environment like that?
DOT Vibes are something that permeates the company culture and we of course want our clients to feel them (and really, everyone we come in contact with). What are DOT Vibes? Taylor McMaster, DOT’s founder, summed it up perfectly when she said, “When you communicate in a way that’s warm, friendly, and makes the other person feel your love!” It doesn’t get any better than that, my friends.
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Before working with Mags, she wasn’t confident speaking to clients about their results. Digital Marketing is ever-evolving, so it’s important to keep up to date! We developed an understanding of KPIs and metrics with the use of DOTs glossary.
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When we started coaching, Sophie was managing 40 clients and planning to train a new account manager on her team. After? Sophie leveled up her skills, and became the team lead for the account management division of Pink Leopard.
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We asked one of our newest Client Account Managers... why did you want to work with us at DOT & Co.?
"DOT & Co. stood out to me because of their value in empathy and passion for communication—two very important parts to the success of a relationship.
Working for DOT & Co. releases me to not only flourish the relationships between marketing agencies and their clients but truly be a cheerleader for businesses and individuals living out their entrepreneurial dreams. Another way I see it is through empowerment—providing a helping hand to lift someone up so they can succeed. Empowerment is so diverse in how it looks, but to me, it looks very much like the DOT & Co. Client Account Manager role."
🥺 Thiiiiiiis is what we live for— lifting up our team members so they do a freaking-fantastic job inside the agencies they work inside. 💪🏻
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And one of the hardest parts of having an agency is… clients. But it's not just the clients, it's the day-to-day management. Right?
Laying in bed, wondering if you remembered to send that email… The pit in your stomach when a client wants to work with you because you don't know how you'll add one more client…
Not trusting your media buyers to take a client meeting… I get you, and I'm here to tell you there's hope! 😘😘
For me in my agency, one of the first hires I made was to hire someone to manage clients. SHOCKING, right? A Client Management agency hiring an Account Manager?!
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A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?
Here’s the thing…
You didn’t start an agency to be busy 24/7. You started an agency for the freedom but, instead, you’re busy. You’re wearing all the hats, from agency owner and Facebook Ads expert to Client Account Manager and hiring manager.
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Believe it or not, most agencies are more focused on getting more clients rather than taking care of the clients they already have..
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If you're a busy agency owner like me, you know that systems are so important, but likely the last thing on the never-ending to-do list. Am I right?
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As dedicated Client Account Managers for Digital Marketing Agencies, our goal at DOT & Company is to make your clients happy and perfect the client experience at the agency. It’s our bread n’ butta!
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