Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
We're diving into the #1 asked question from agency owners: When Should I Hire An Account Manager? Here’s the truth: Any time is the right time to hire an Account Manager. Because you’re never going to have everything *just so* before hiring—and if you hire well, you don’t have to.
Read MorePerhaps you're hesitant to hire a Client Account Manager because you don't have the time to train someone OR you've hired an Account Manager before, and it hasn't gone well. BUT not having a dedicated Client Account Manager in your agency could hinder your growth!
Read MoreWith the Holidays just around the corner, we hear a lot of people buzzing about what to give their clients. But in our opinion, this should be a part of your overall marketing strategy and budget for the year! 🎁 Now, stick with us...
Read MoreAre you addicted to being busy? We see this SOOOO frequently with agency owners — they think that once they hire a Client Account Manager, they'll finally get to the other things in their business, but they just get busy with other tasks.
Read MoreIn this episode, we're identifying who YOU need inside your agency—an Account Manager or Project Manager. Simply put, an Account Manager is responsible for keeping the client happy. How do they do that?
Read MoreSo, you’ve already hired a client account manager (or 2 or 3) - GREAT START! AND now you’re wondering whether it’s time to pull the trigger on hiring another superstar account manager?
Read MoreWe are often asked, should I invest more in training my account manager or hire someone else? It can be a tough decision - as we all know how important it is to have someone you can trust to look after your clients.
Read MoreWe're here to give you a peek behind the curtain on what the typical pain points are that agency owners are experiencing when it's time to bring on a Client Account Manager (and when it's not quite time yet).
Read MoreMeet Ryan Pullano—a professional DJ (!) turned digital marketer. As an entrepreneur, he combined his love of marketing and computers to build a successful agency that's now focusing on the Medspa space.
Read MoreWhen we talk about the life of a Client Account Manager, there's a lot that goes into this role. Not only are CAMs client-facing and in-charge of client relationships, there's a ton of other Project Management facets and operational pieces that go into the role that can sometimes be overlooked.
Read MoreIt's time to put your client manaement on autopilot. All the systems and templates in the world are worthless if they don’t automate the next steps for your team—ours do.
Read MoreWe meet with agency owners 👏🏾every 👏🏽single 👏🏻day but we figured, why not share our story of how we've grown DOT & Company to where we are today?
Read MoreWe're the QUEENS of time management, especially as fractional account managers. We work inside multiple agencies at once, so we need to ensure our schedules are nailed down, our to-do lists are hyper-organized, and we're being the most efficient account manager we can be.
Read MoreWhen we meet with agency owners, this is the biggest thing they say: "I need someone to take over my client communications, but I feel like I can't give that up"
Read MoreCAM School — Client Account Manager School — is a comprehensive training program for your in-house Client Account Managers to fast-track their understanding of the digital marketing industry, campaigns, and how to make (and keep) your clients happy.
Read MoreHere at DOT & Company, we are all about the perfect match! And that's a two-way street. If you aren't the perfect match, we will let you know. If you're doing THIS, you don't need to hire us; but don't worry, we help figure out what you really need.
Read MoreIn a remote world, agency efficiency is necessary. In a perfect world, your clients would be fully supported, timelines are always met and your team is thriving. And the icing on the cake? It's all done in a fraction of the time.
Read MoreAlex is the Founder and CEO of Partnerhub: The ONLY purpose-built hub for digital agencies and tech solutions to find one another, align and grow together.
Read MoreWhat you really need to understand before bringing an account manager is what goals you have around this role. Eg. if you are currently the agency owner and you are drowning in all the client emails and client meetings, well then your situation looks different than an agency that has five account managers and they simply need more help.
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