Should I Train My Account Manager or Hire Someone Else?
We are often asked, should I invest more in training my account manager or hire someone else?
It can be a tough decision - as we all know how important it is to have someone you can trust to look after your clients.
Otherwise, you’ll never get out of the day-to-day client communication!
To help, we’re breaking down the 4 key qualities we look for in a client account manager:
Personality
Confidence
Speed of communication
Quality of communication & attention to detail
We also dive into what the red flags are 🚩i.e., when it’s time to hire someone else.
Cheers to happy clients,
Taylor