DOT & Co. Blog
For Digital Marketing Agencies
DOT & Company offers full-service Client Account Management services, but we actually offer a whole lot more. More white space on your calendar, more room for big ideas, more time to catch a breath, more opportunities to grow. Read on to understand what sets DOT & Company apart.
Read MoreTo keep everything running smoothly, Client Account Managers use good workflows to standardize approaches, which in turn helps them to be more efficient, transparent, and flexible. Good workflows can help streamline all critical aspects of client management, leading to better relationships and more long-term scalability for your business. Read on to learn how.
Read MoreFractional client account management is on the rise in marketing agencies, in large part because of the many benefits this new way of working presents. Read on to learn more about fractional client account management!
Read MoreIf you’re feeling a little overwhelmed or behind on your goals right now, that could mean some client management could be falling through the cracks. ‘Spring cleaning’ your client management practices might be just the thing you need to get on track. Read on to learn how to refresh your client management practices!
Read MoreIf you run a digital marketing agency, you’ve probably heard about standard operating procedures. But knowing you need SOPs, and actually having them in place, can be two very different things! If you think you could use some help with your SOPs, read on!
Read MoreFractional account management can give you all the benefits of a full-time Client Account Manager, without committing to another full-time employee. Read on to learn now!
Read MoreOur free client onboarding checklist is designed to make onboarding a simple and standardized process. It’s a foolproof system that you can follow again and again, with each and every new client. Keep reading to see how you can use it to make life so much easier in your agency.
Read MoreSome marketing agency owners are reluctant to hire remote CAMs, which is a shame—because remote CAMs are absolutely the best kind! Read on to understand why.
Read MoreCAM Community connects you to comprehensive training and systems, and to a supportive community of experienced fellow Account Managers. Never heard of CAM training? Here’s how our community and training can take your agency and/or your career to the next level.
Read MoreWe’ve helped agencies onboard hundreds of clients—not to mention the many we’ve onboarded ourselves. The results from being involved in all this onboarding? We’ve learned a lot about how to create (and follow) a sustainable client onboarding process. Read on to learn what to know when onboarding a client.
To effectively manage a remote Client Account Manager in 2023, you need clear communication and trust, plus the right tools and processes. CAMs also need to be well-trained and well versed in your company culture to be the most effective. Read on to learn more!
Read MoreIf a journey of a thousand miles starts with a single step, then the building of a long-lasting client relationship starts with a single onboarding template. Read on to understand what a client onboarding template should include.
Read MoreClient reporting is always a given if you’re managing clients. But just because it’s a given, doesn’t mean that every digital marketing agency owner has the right SOPs and philosophy in place to make it easier. If you’re an agency owner or a Client Account Manager, here’s what you need to know about campaign reporting.
Read MoreWe probably don’t need to tell you that onboarding is all about setting the right expectations and taking charge of your client relationship. Here’s five ways you can do just that, each and every time you bring on a new account.
Read MoreWe’re proud to say that we’ve always been remote, even before the pandemic. We know that our unicorn-status Client Account Managers can have an incredibly fulfilling life AND an incredibly rewarding career AND provide incredibly great services to our clients, all from the comfort of their own home (or the cottage, or the beach in Costa Rica!).
Read MoreIn our final Happy Client Podcast episode of 2022, we're wrapping up the year by talking about a very important topic for growing agencies: what NOT to do when you have more than one Account Manager.
So you’ve just hired an awesome new Client Account Manager, hopefully you’ve provided them with some awesome CAM training, and they can’t wait to hit the ground running. Awesome! That means you’re doing great things for your clients, building that trust that’s so critical to long-term success in this industry.
Read MoreAfraid to tackle app development for your clients? Don’t be, because this can be a very lucrative field with less competition than other services you might offer.
According to Adam Weil, the process of building an app often begins with a client simply trying to figure out what type they need in the first place. iOS and Android apps tend to be more expensive, but can also be a smoother process to create. That said, Adam also notes that the technology for progressive web apps on the Internet has really improved.
Read MoreTop notch client account management is essential for any digital marketing agency looking to provide top notch services. Here are seven client management best practices that can help you grow your business.
Read MoreDigital marketing agencies come in all shapes and sizes, but their owners tend to share one critical trait: they want to make their clients happy and successful. And that means that at some point in their journey, most agency owners will start to think about bringing on a Client Account Manager (CAM) to help them (and therefore their clients) out. Here are four things you must know when hiring an Account Manager!
Read MoreEven with any associated costs, the right Client Account Manager can help to increase profits for a digital marketing agency. Assuming you follow best practices when hiring, a CAM can more than make up for their added expense. Read on to discover how!
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