Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Zoom life is REAL and everyone is living online, now more than ever. Between internal meetings, client meetings, and DOT & Co. social culture, we do it all on ZOOM.
Here's how we combat Zoom fatigue and make every interaction the best possible!
Listen to this week's episode (or share with someone on your team!) to hear how we're combatting the zoom fatigue.
Read MoreTo start something new is always scary. For us, a podcast wasn't about making the dollar bills rain. Rather, it was all about credibility. We wanted to put ourselves out there and show YOU that we actually know what we're talking about. We get into the REAL reasons for starting a podcast in this episode. If you're curious, listen in.
Read MoreOptidge has developed a reputation as an agency that is highly motivated and provides results. They are persistent and creative problem-solvers who utilize their extensive experience to strategically develop cutting-edge Internet marketing and social media campaigns.
Read MoreIn this week's episode, we are so excited to interview Todd from Tresnic Media! He is an amazing digital marketer and has a very unique strategy for growing and scaling his client's marketing.
His unique four-step strategy is like no other. We are excited for you to take a step inside his agency to learn the ins and outs of how he's grown to be where he is today. Not only is Todd an amazing client of ours but he has an inspiring agency owner that we think you will learn so much from.
Read MoreRickilee has a unique approach to running her agency. In this episode, you'll learn how she's scaled up her team (including a client account manager!) and her process to getting out of the day-to-day and into the CEO seat.
We're all about learning from different agencies, and a copywriting agency is so unique (and soooo needed). Rickilee is a delight and we KNOW you'll love this episode.
James Rose is the host of the show Agency Highway. His show brings on agency owners within the industry to discuss paths to success. James and his guests share their advice on how to earn more and work less and they share their experiences of all the common industry pitfalls and how to avoid them.
In this episode, we dug DEEP into his agency and how he saw success.
Read MoreAfter tackling over 11 years in strategic marketing, branding, social media, and event planning for powerhouse retailers Barnes & Noble and Whole Foods Market, Lydia decided it was time to get back to her entrepreneurial roots.
In today's episode, Lydia pulls back the curtain, and tells all. From jumping ship from corporate → agency life, growing a team and what she as the CEO is now focusing on. If you're an agency owner, this will inspire you & leave you ready to take MASSIVE action!
Read MoreWhat does the day in the life of a client account manager look like? Well, this is the most asked question around here at DOT and we thought, why don't we interview our team members at DOT to give you the real juicy inside scoop of a client account manager!
Inside of this episode, we have individually asked client account managers, what a day in the life looks like. After listening, you'll have an inside look at what our day-to-day looks like!
Read MoreHave you ever wondered how an introverted freelancer can go out to create a successful agency? Well, you're in for a treat with the one and only Will Wang, from Growth Labz.
Will and his team help businesses implement sales and marketing systems that not only bring them a steady flow of leads but does so in a way that is cost and time-effective.
Read MoreHere's your inside scoop on what Client Account Managers do at DOT & Company. This week, we feature our powerhouse CAM, Jenna Meldrum, to give her candid take on life inside of three (yes—three) agencies and how she crushes client management.
Read MoreHave you ever wondered what it's like to build an agency empire with your significant other? Watch these two lovebirds collide their backgrounds of Psychology + Film/TV to create a digital marketing agency that takes Australia by storm.
Read MoreThis week, I got to sit down with James Rose from the Agency Highway podcast—and boy— what a fun time we had chatting all about creating amazing experiences for your clients.
Read MoreHere's your inside scoop on what Client Account Managers do at DOT & Company. This week, we feature our powerhouse CAM, Jenna Meldrum, to give her candid take on life inside of three (yes—three) agencies and how she crushes client management.
Read MoreEver wonder what it would be like to hire a Client Account Manager for your agency? Curious about what we do over at DOT & Co.?
Read MoreFrom freelancer to agency owner, and savvy social media expert, meet Andréa Jones of Onlinedrea. Listen in as this expert shares a tip or two on setting your client-facing team up for success with training and resources that empower your account managers.
From agency owner to agency owner, this episode gives you ALL the real talk on training your existing team to become client-facing (psssst, we can help with the training part 😉).
Read MoreWe always talk about how outsourcing can revolutionize your biz— and if you're an agency owner looking for some creative help, grab those headphones and plug em' in! Meet Jeff Minnichbach from No Limit Creatives.
A number of years ago, Jeff was a graphic design freelancer and realized that the digital marketing industry needed a service where you didn't have to vet, hire, train, and manage graphic designers. No Limit Creatives was born, a company that allows your agency to leverage a subscription-based model for graphic + video design work.
Read MoreLet's be honest, we've all been there. You get on a call with a prospective client and something just doesn't sit quite right. You start to doubt if this will be a fit for your agency, and then that pit in your stomach forms: How do I turn them down?
Read MoreYou feel like your team's client communication is slipping through the cracks? These are hard conversations to have, so let us help.
You want your team to be independent, but you also know most tasks would be faster to do yourself. You feel that there are some communication slip-ups that just aren't okay with. That right there can cause a HUGE stressor on you, the agency owner.
Read MoreHave you ever heard of an Internal Quality Assurance Checklist? 🥵 If not, your team's in for a treat. I promise this will save you TONS of time, and headaches from upset clients.
Read MoreAs an agency owner, you KNOW that your clients are the bread and butter to your success. If you continue to lose clients, this isn't a good feeling. You lose momentum, your clients aren't telling their friends about you, and your growth is stunted.
So, what can you do? Keep your clients happier for longer.
In this episode, we talk all about how to keep your clients longer and our tried and true tactics to ensure your agency's success.
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