Delighting Your Clients With James Rose | Agency Highway Podcast
What a treat! This week, I got to sit down with James Rose from the Agency Highway podcast—and boy— what a fun time we had chatting all about creating amazing experiences for your clients.
The Agency Highway podcast aims at helping digital agencies who want to grow, earn more and work less.
We are elated to be featured among a mix of quick wins for your agency, interviews with people who are doing amazing things, tools, tips and resources that will help you grow your agency and build the life that you want!
Doing what we do best, you just know I had to talk about delighting your clients. That’s our JAM over at DOT! So in this episode, you’ll get exclusive insider info on how we create amazing experiences for clients that leave them weak in the knees.
🔥 HOT TIP: The Daily Pulse
"Sending touch points every day with clients are a game changer. I think a lot of people get hung-up because they think they need to send a report, or en email or a project timeline— it’s not that.
It’s just a ‘Hey Betty, got your onboarding form. We’re working on it!’ or ‘Hey Betty, still working on everything assigned! I’ll be in touch tomorrow .’
Just showing them you’re not going to burn them as they may have been burned in the past, and are there to support.” - Taylor
If you're an agency owner listening to this episode wondering about things like our Daily Pulse, Onboarding flows, training, and team— check these out:
Job description for an account manager
Life is a highway, but we’re here to help with alll the things client management 😉 You don’t want to miss this episode!
Cheers to happy clients,
Taylor