What Does A Day In The Life Look Like As A Client Account Manager? Jenna Meldrum from DOT & Co. Tells All
Here's your inside scoop on what Client Account Managers do at DOT & Company. This week, we feature our powerhouse CAM, Jenna Meldrum, to give her candid take on life inside of three (yes—three) agencies and how she crushes client management.
It's no secret that life as a Client Account Manager normally requires one to wear many hats. Everything from inbox manager, to project management guru, to client confidant, scheduler, and everything in between.
Jenna's mastered her craft while working between three very unique (and different) agencies in the digital space— not to mention their time zones span East to West. Her day-to-day touches everything from paid advertising, to print media, to copywriting and copyediting. All of her clients' needs vary, however Jenna's approach to managing it all can be summed up as: leading with organization, attention to detail, and thoughtful processes.
"Being a CAM, you want to give off positive energy and excitement [with clients] and you can't do that when you're burning yourself out. So take your time, relax, do something you love, have a quiet coffee just for yourself, and then come back and finish your tasks." - Jenna
If you're an agency owner listening to this episode wondering how to hire a 'Jenna' for your team, then keep reading. (Yes, she really is that amazing and so is our team!).
DOT & Company Client Account Managers are game changers for agencies, helping to:
☑ Get client communication off of your plate
☑ Build systems + SOPs tailored to your agency
☑ Make your clients become happier than ever
☑ Give you the confidence to enter the holiday season knowing your team's got you covered
Interested in learning more? Book a call with our team today!
Cheers to happy clients,
Taylor