We, agency owners, take everything personally. It's okay to want to hand over the day-to-day to someone else. I mean, how awesome would it be to have someone fully dedicated to your clients!?
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No matter the service or product, it's always critical to outline ideal client avatars in any agency. In the DOT & Company world of Client Account Management, we are always getting asked who our *perfect* agency client is. And now we're here to spill it!
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Ever wonder what you need to know about the backend of Facebook when working with non-techy clients? Look no further. Emma from DOT & Co. introduces the Facebook™️ Ads Lab For CAMs.
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We love connecting with fellow agency owners and getting their perspectives on growing a team. Get ready to be inspired— hot-ticket item Matt Jones is on the mic.
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On this week's episode of the Happy Clients Podcast, we dive into the two sides of our business and give you the inside scoop on the DOT team. All talk, all action.
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Email communication is a hard language to teach, and our team is here to share our take on perfecting client comms that are concise, friendly, and always correct.
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How to communicate numbers in a way that really gives confidence to your clients and reminds them that you know what's up.
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With holiday long weekends passing and seasons changing, we took some time at DOT & Company to pause and reflect on why it is that we love what we do.
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Word on the street is, onboarding clients properly and effectively will keep them around for much longer. Don't believe us? Keep reading.
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On this week's episode, we had an inspiring conversation with Angelo Dorado and Kelsey Cole, founders of MVM Inc. Needless to say, they are a digital-marketing power couple.
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Your agency does not need to have SOP's, workflows, or even specific roles for the client account manager before hiring someone like us (DOT!).
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In the ever-evolving world of digital advertising, it's important to understand which platforms and strategies can help you stand apart and scale above the rest. Let's talk LinkedIn.
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We always talk about how GREAT our clients are, and yes - they’re AWESOME. But sometimes it all goes sour, and being the client-facing piece to the marketing puzzle, we need to make sure we’re cool, calm and collected.
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A key piece to how we keep clients for years (literally, YEARS) comes down to how & who we hire, our premium training program, and genuine understanding of client needs.
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A question we always seem to get from agency owners is: how do we train up premium Client Account Managers?Here to solve all of your training woes is Emma, our expert CAM + Training Manager at DOT & Co.
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Let's talk about client reporting. It's a huge piece of our client management role. Client reporting is usually good but sometimes it's bad and we are generally the people who are communicating this to clients.
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When looking for ways to improve your hiring process, the interview portion is so key for capturing insight into top talent. So what do we do?
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When you trust your intuition in business, everything else falls into place. Well, at least that's what we learned in our chat with Charlotte Powley of PowWow Media.
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Loom records your screen, your voice, and even your video all at the same time to help you create quick and easy walk-through videos for a variety of stakeholders. The beauty of this platform is you can record up to 5 minutes of screen-sharing for free each time you use it, and the clips will save directly to your clipboard. We love it for cutting down on client (and internal!) meetings, and leveling up our reporting skills by supplementing these quick and seamless walkthrough videos to personalize our touchpoints.
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Calendly is a life saver in our agency. From integrating multiple Zoom links, to scheduling our podcast, and syncing group calendars with teammates, this tool has been a game changer and is our favorite scheduling platform by far.
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