Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
When we talk about the life of a Client Account Manager, there's a lot that goes into this role. Not only are CAMs client-facing and in-charge of client relationships, there's a ton of other Project Management facets and operational pieces that go into the role that can sometimes be overlooked.
Read MoreIt's time to put your client manaement on autopilot. All the systems and templates in the world are worthless if they don’t automate the next steps for your team—ours do.
Read MoreWe meet with agency owners 👏🏾every 👏🏽single 👏🏻day but we figured, why not share our story of how we've grown DOT & Company to where we are today?
Read MoreWe're the QUEENS of time management, especially as fractional account managers. We work inside multiple agencies at once, so we need to ensure our schedules are nailed down, our to-do lists are hyper-organized, and we're being the most efficient account manager we can be.
Read MoreWhen we meet with agency owners, this is the biggest thing they say: "I need someone to take over my client communications, but I feel like I can't give that up"
Read MoreCAM School — Client Account Manager School — is a comprehensive training program for your in-house Client Account Managers to fast-track their understanding of the digital marketing industry, campaigns, and how to make (and keep) your clients happy.
Read MoreHere at DOT & Company, we are all about the perfect match! And that's a two-way street. If you aren't the perfect match, we will let you know. If you're doing THIS, you don't need to hire us; but don't worry, we help figure out what you really need.
Read MoreIn a remote world, agency efficiency is necessary. In a perfect world, your clients would be fully supported, timelines are always met and your team is thriving. And the icing on the cake? It's all done in a fraction of the time.
Read MoreAlex is the Founder and CEO of Partnerhub: The ONLY purpose-built hub for digital agencies and tech solutions to find one another, align and grow together.
Read MoreWhat you really need to understand before bringing an account manager is what goals you have around this role. Eg. if you are currently the agency owner and you are drowning in all the client emails and client meetings, well then your situation looks different than an agency that has five account managers and they simply need more help.
Read MoreMeet the money man, Chris Hervochon: CPA, CVA and founder of the Better Way CPA, an accounting firm that serves marketing agencies and creative professionals—you know, those of us who like to outsource those left-brain financials so we can stick to our right-brain zone of creative genius.
Read MoreWe’ve all been there: You’ve signed a client with a specific scope of work—but the client is trying to squeeze *a little bit* more out of you. At first, you say yes because it’s just a bit, right?
Read MoreMeet the man with over 650,000 YouTube views, 180 podcast episodes, and 100 five-star Apple ratings: Mark Savant. He’s the host of The After Hours Entrepreneur podcast and he’s our guest on this episode of The Happy Clients Podcast.
Read MoreSo, you’re *finally* ready to hire an account manager for your agency, but you have no idea how much time you’ll need from them—20 hours a month? 20 hours a week? Who knows. (Just kidding, we do).
Read MoreWritten communication is a basic (but very important) aspect of being a strong client manager. But, often it's hard to teach someone, especially if they come to your agency with old habits!
Read MoreWhile you're growing, scaling and seeing success as an entrepreneur, it's important to stay true to your values. With this topic in mind, we couldn't think of anymore better than Kevin Oldham from Diffactory.
Read MoreYou've probably just raised your hand (it's for a good reason)! Podcasts are SO fun, but they can also help grow your authority in your space. We invited the amazing John Corcoran from Rise 25 onto our podcast to learn about his process of helping businesses start their own podcast.
Read MoreAfter growing a MASSIVE agency, Hawke Media, and helping over 3,000 brands find success through his holistic approach, Erik has distilled the art of marketing into three core elements: awareness, nurturing, and trust. Without all three, the system fails.
Read MoreWe've pulled ALL of our best tricks to onboarding a new Account Manager into your agency in this episode. You'll learn our 5 tips to ensure your Client Account Manager is set for success inside your agency.
Read MoreAsking for testimonials can be ... cringy. But it doesn't have to be that way. We were looking for better ways to ask for testimonials so we've asked the pro to join us on the show to share his best tips!
Ian Garlic is a video storytelling pro. He's the founder of The Garlic Marketing Show, currently CEO of authenticWEB, and has worked as an internet marketing consultant to some of the largest organizations in the world.
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