Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Our host Taylor sits down with agency coach Steven Gubeman to discuss the challenges agency owners face and how to take their businesses to the next level. I know, I know, you've heard it before from the gurus, but this guy has 25 YEARS of experience.
Read MoreLet's talk about something crucial for your agency: aligning your value proposition with the client experience. This isn't just about having a snazzy pitch; it's all about ensuring every touchpoint with your clients reflects the unique value you bring to the table.
Read MoreThe success of your agency often hinges on one critical factor: positioning. How does your agency stand out in a sea of competitors? How do you communicate your unique value proposition to clients in a way that resonates and drives results? These questions are at the heart of every thriving agency's strategy.
Enter David Hoos from David Hoos from Haus Advisors. He helps agencies position themselves, build key strategic partnerships, and create content that converts.
Read MoreMeet Todd
Todd is a seasoned professional specializing in M&A, working with agencies that generate between $1 million and $5 million in EBITDA. His clients are often successful agencies seeking to grow faster or take their business to the next level. Todd helps them achieve these goals through strategic transactions that provide liquidity and equity in a larger company (usually).
Read MoreThe Most Important Hire in Your Agency (Don't Make This Mistake!)
If you're running an agency, you know how critical it is to hire the right people. Whether you're just starting out or have a team of A-players, each new hire can either propel your agency forward or set you back. 😮💨This week's episode we talk about the story of an agency owner who made a costly hiring mistake—one that set them back a year. Here's a sneak peek into what happened and what you can learn from it.
Read MoreAgencies often bud up against capacity issues. This means they can't take on more clients because their team is full... not a great way to scale, right?!
At DOT & Co., we solve a similar problem for agencies and we're always on the lookout for partners that can help our agency partners. Meet: E2M.
Read MoreShe's Only Working Two Days Per Week? Agency Owner Edition
As an agency owner, we love to dream about taking a full hiatus from our agency. It's the ultimate success metric, right? You've built the team, the systems, the checkpoints that allow you that freedom.
Read MoreI kind of forgot to take a vacation… 🌴
After 5 years of building my Account Management agency, I’ve cracked the code on having a team that drives the bus. I’ve found myself…
Read MoreIn the highly competitive 🌍 world of agency life, it's easy to feel overwhelmed with the tasks of driving the train and building the train tracks at the same time. We understand the importance of knowing how to handle the pain points as you grow your agency.
Read MoreCorey Quinn, an agency growth and development expert, shares tips for founders on achieving balance and breaking free from the cycle. So, if you dream of becoming an independent founder who can enjoy life outside of work, you don't want to miss this episode!
Read MoreMeet the Team! How Two Account Managers Found Their Home at DOT & Company
In the (online) world of digital marketing, finding a workplace that aligns with your values, aspirations, and lifestyle can be tricky— but these two account managers found the hidden gem that is DOT!
Read MoreClient feedback is a key pillar in our 4-Pillar Framework for Account Management. It's an essential element to client retention, and every business needs to ensure you have a process in place for feedback!
In this episode, we invite our Agency Director, Katie, to chat about all things client feedback for agencies and account managers.
Read MoreAt DOT & Co., we understand the daily challenges that come with managing client accounts for digital marketing agencies. There's no denying the importance of delivering 5-star client management services while also ensuring a healthy work-life balance.
Read MoreWe believe an Account Manager is a crucial role within an agency. With the right person in this seat, it can skyrocket your ability to serve your clients, scale your revenue, and get you out of the way (sorry, had to say it!).
Read MoreDoes your agency work with contractors to support you with client work?
Inside our community of Account Managers, we cover a range of topics, but one that comes up time and time again is: how can I manage contractors in a way that feels effortless?
I've pulled a recording from our monthly membership and I'm sharing it with you for free— a sneak peek into what goes on inside CAM Community.
Read MoreScaling Your Agency? Meet This Dynamic Duo of Account Managers! Tiffany and Lynnia from DOT & Company.
As an agency owner, you know that scaling your business requires more than just you in the driver's seat. At some point, you need a top-notch Account Management team to handle the growing client base, plus ensure that everything runs smoothly. Yikes.
But what happens when the workload gets to be too much for one person to handle?
Read MoreManaging all of your clients can feel like a full-time job— whether you have two or fifty-two. 😮💨
And we just so happen to have some tricks up our sleeves that make this job just a little easier.
Read MoreAre you an entrepreneur struggling to delegate day-to-day tasks, like meetings, emails, and project management?
Discover the roadmap you NEED to delegate, find time freedom, and take your agency from integration to innovation.
Read MoreYou're apprehensive about delegating invoicing and payment responsibilities to your Account Manager, fearing your team won't meet your high standards? 💸
That's common, but doesn't need to be your reality.
Lucky for you, we pulled this training from inside our Account Manager training program and dropped it for free on The Happy Clients Podcast. Because, we believe it's so important for your AM's to know HOW to speak to clients re: their invoices and payments.
Read MoreAt DOT & Company, you already know we love to share everything we learn from working inside hundreds of agencies!
On today’s episode of The Happy Clients Podcast, successful solopreneur, Sarah Duran, shares her pro tips for owning your work, worth, and wisdom.
What does this mean for you? Whether you’re an entrepreneur, solopreneur, side hustler, or 9-5er looking for a more flexible life—This episode delivers the map you need to navigate your journey successfully. Aka, your cheat sheet.
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