Client Feedback 101: How to Use it to Improve Your Agency's Services
Client feedback is a key pillar in our 4-Pillar Framework for Account Management. It's an essential element to client retention, and every business needs to ensure you have a process in place for feedback!
In this episode, we invite our Agency Director, Katie, to chat about all things client feedback for agencies and account managers.
We cover:
When to ask for client feedback...
How to ask for clients' feedback...
And, what to do with the feedback!
You'll walk away with the strategies you need to implement in your agency to ask for client feedback in a meaningful way.
P.S. curious about our 4-Pillar Framework? Apply to work with us here!