Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Is your agency feeling more like a day job and less like an asset? Missing this could put you years behind.
Digital marketing guru and agency advisor Jason Swenk joins us to share his tips for doing more of what you love, and less of what you don’t.
Read MoreAt DOT & Company, we've embraced remote life since before the pandemic changed how agencies work. No matter where we are—from our at-home office to a café to the airport—we're always ready to bring fresh, exciting ideas to our clients.
Read MoreAre you worried about what will happen if your Account Manager leaves your agency?
It's a question that often comes up when we talk to Agency Owners, so on this episode, we're chatting about the impact this can have on clients (Good news: it doesn't need to be a negative thing) and tips for how to help the transition.
Read MoreWhen can I expect my Account Manager to take over from me?
This is one of the most asked questions we receive from agency owners, so this week on the podcast, we're sharing the answer.
Read MoreDo you have a robust performance evaluation process in place?
We're often asked how we manage performance reviews with our Account Managers – and today, we're sharing our step-by-step process!
Read MoreKarl is an agency consultant who has worked with agencies across the globe. He's also an author and recently published his third book: Work Less, Earn More.
In this episode, Karl shares valuable insights and practical tools on how agency owners can achieve a better work-life balance.
Read MoreThis week on the podcast, we're thrilled to have Brent Weaver, CEO of Ugurus, as a guest! Ugurus is a business dedicated to helping agency owners grow and scale their digital agencies. In this episode Brent shares tips and guidance on how to overcome the key challenges that he sees when working with agency owners.
Read MoreIn this latest podcast episode, we dive into the 10 most common struggles agency owners face when growing their client account management team.
AND, we share insights and tips on how to overcome these common struggles.
Read MoreDiscover the insider secrets to building a top-notch sales team for your agency in our latest podcast episode!
This week we have a special guest, Joey Gilkey, who brings a wealth of knowledge and experience with sales for marketing agencies! He started his own agency, ApexRevenue, specializing in sales operations and sales management, so you KNOW he’ll bring the goods in this episode.
Read MoreIn this episode, we delve into why Agency Owners often seek to hire a Client Account Manager. Plus, we explore the barriers that can come up and provide insights on overcoming them!
Read MoreIt can be tough finding the right talent and scaling your media buying team, right?! If that's a yes, then this episode is for you.
We chat with Janak Mehta from Clients Online, who has been in the digital marketing industry for over a decade. He shares his journey of building his agency, scaling a media buying team to also offering wholesale media buying services.
Read MorePaul from PaulGregory Media shares his agency's success story with a 4-day workweek pilot.
Listen to this episode to hear Paul's tips for how to implement the 4-day workweek to ensure it's a beneficial outcome for both your internal team and clients.
Read MoreWhile there are no hard and fast rules for how many clients an Account Manager should handle, understanding capacity and the experience you want to deliver to clients can really help determine how many clients an Account Manager should be looking after.
Read MoreSay goodbye to chaos in your team's workflow and hello 👋 to streamlined success with standard operating procedures (SOPs). This week's podcast episode delves into the importance of SOPs and the secret to creating them.
Read MoreListen to this week's podcast to hear why you shouldn't think of publicity as a dirty word and instead see it as an opportunity to grow your agency. We chat with Christina Lenkowski from Publicity by Christina, about why podcasts are a great platform to leverage publicity.
Read MoreWe've got you covered with this week's episode: "How to Impress Your Agency Owner with Killer Reporting and Metrics" Our recent training session was filmed live and made exclusively available to members inside CAM Community.
Read MoreThese are just some of the struggles that many marketing agency owners face when it comes to client retention. But don't worry, we've got you covered! In this episode, we'll teach you how to improve communication, build strong relationships, and create successful partnerships with your clients.
Read MoreThis week on the podcast, Emma Watt, our Training Manager, shares her expertise on the do's and don'ts of integrating a project management platform into your agency.
Read MoreWe dive into what Jillian's day-to-day looks like. She loves having the ability to plan her day around what calls she has on, whether she thinks she'll work better at a coffee shop that day or choose to knuckle down at home to get work done.
Read MoreToday on the podcast we chat with Molly who's the founder of Virtual Assistant Management! Molly also runs training programs to teach competency in the Virtual Assistant space, ensuring her VAs are confident and ready to be placed into businesses.
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