Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Is your agency feeling more like a day job and less like an asset? Missing this could put you years behind.
Digital marketing guru and agency advisor Jason Swenk joins us to share his tips for doing more of what you love, and less of what you don’t.
Read MoreAt DOT & Company, we've embraced remote life since before the pandemic changed how agencies work. No matter where we are—from our at-home office to a café to the airport—we're always ready to bring fresh, exciting ideas to our clients.
Read MoreAre you worried about what will happen if your Account Manager leaves your agency?
It's a question that often comes up when we talk to Agency Owners, so on this episode, we're chatting about the impact this can have on clients (Good news: it doesn't need to be a negative thing) and tips for how to help the transition.
Read MoreWhen can I expect my Account Manager to take over from me?
This is one of the most asked questions we receive from agency owners, so this week on the podcast, we're sharing the answer.
Read MoreDo you have a robust performance evaluation process in place?
We're often asked how we manage performance reviews with our Account Managers – and today, we're sharing our step-by-step process!
Read MoreKarl is an agency consultant who has worked with agencies across the globe. He's also an author and recently published his third book: Work Less, Earn More.
In this episode, Karl shares valuable insights and practical tools on how agency owners can achieve a better work-life balance.
Read MoreThis week on the podcast, we're thrilled to have Brent Weaver, CEO of Ugurus, as a guest! Ugurus is a business dedicated to helping agency owners grow and scale their digital agencies. In this episode Brent shares tips and guidance on how to overcome the key challenges that he sees when working with agency owners.
Read MoreIn this latest podcast episode, we dive into the 10 most common struggles agency owners face when growing their client account management team.
AND, we share insights and tips on how to overcome these common struggles.
Read MoreDiscover the insider secrets to building a top-notch sales team for your agency in our latest podcast episode!
This week we have a special guest, Joey Gilkey, who brings a wealth of knowledge and experience with sales for marketing agencies! He started his own agency, ApexRevenue, specializing in sales operations and sales management, so you KNOW he’ll bring the goods in this episode.
Read MoreIn this episode, we delve into why Agency Owners often seek to hire a Client Account Manager. Plus, we explore the barriers that can come up and provide insights on overcoming them!
Read MoreIt can be tough finding the right talent and scaling your media buying team, right?! If that's a yes, then this episode is for you.
We chat with Janak Mehta from Clients Online, who has been in the digital marketing industry for over a decade. He shares his journey of building his agency, scaling a media buying team to also offering wholesale media buying services.
Read MorePaul from PaulGregory Media shares his agency's success story with a 4-day workweek pilot.
Listen to this episode to hear Paul's tips for how to implement the 4-day workweek to ensure it's a beneficial outcome for both your internal team and clients.
Read MoreWhile there are no hard and fast rules for how many clients an Account Manager should handle, understanding capacity and the experience you want to deliver to clients can really help determine how many clients an Account Manager should be looking after.
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