Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best, and on The Happy Clients podcast, we will answer ALL of your questions about managing clients in the agency world. Tune in weekly to the Happy Clients Podcast to level up your client management game.
Meet the Team! How Two Account Managers Found Their Home at DOT & Company
In the (online) world of digital marketing, finding a workplace that aligns with your values, aspirations, and lifestyle can be tricky— but these two account managers found the hidden gem that is DOT!
Read MoreClient feedback is a key pillar in our 4-Pillar Framework for Account Management. It's an essential element to client retention, and every business needs to ensure you have a process in place for feedback!
In this episode, we invite our Agency Director, Katie, to chat about all things client feedback for agencies and account managers.
Read MoreAt DOT & Co., we understand the daily challenges that come with managing client accounts for digital marketing agencies. There's no denying the importance of delivering 5-star client management services while also ensuring a healthy work-life balance.
Read MoreWe believe an Account Manager is a crucial role within an agency. With the right person in this seat, it can skyrocket your ability to serve your clients, scale your revenue, and get you out of the way (sorry, had to say it!).
Read MoreDoes your agency work with contractors to support you with client work?
Inside our community of Account Managers, we cover a range of topics, but one that comes up time and time again is: how can I manage contractors in a way that feels effortless?
I've pulled a recording from our monthly membership and I'm sharing it with you for free— a sneak peek into what goes on inside CAM Community.
Read MoreScaling Your Agency? Meet This Dynamic Duo of Account Managers! Tiffany and Lynnia from DOT & Company.
As an agency owner, you know that scaling your business requires more than just you in the driver's seat. At some point, you need a top-notch Account Management team to handle the growing client base, plus ensure that everything runs smoothly. Yikes.
But what happens when the workload gets to be too much for one person to handle?
Read MoreManaging all of your clients can feel like a full-time job— whether you have two or fifty-two. 😮💨
And we just so happen to have some tricks up our sleeves that make this job just a little easier.
Read MoreAre you an entrepreneur struggling to delegate day-to-day tasks, like meetings, emails, and project management?
Discover the roadmap you NEED to delegate, find time freedom, and take your agency from integration to innovation.
Read MoreYou're apprehensive about delegating invoicing and payment responsibilities to your Account Manager, fearing your team won't meet your high standards? 💸
That's common, but doesn't need to be your reality.
Lucky for you, we pulled this training from inside our Account Manager training program and dropped it for free on The Happy Clients Podcast. Because, we believe it's so important for your AM's to know HOW to speak to clients re: their invoices and payments.
Read MoreAt DOT & Company, you already know we love to share everything we learn from working inside hundreds of agencies!
On today’s episode of The Happy Clients Podcast, successful solopreneur, Sarah Duran, shares her pro tips for owning your work, worth, and wisdom.
What does this mean for you? Whether you’re an entrepreneur, solopreneur, side hustler, or 9-5er looking for a more flexible life—This episode delivers the map you need to navigate your journey successfully. Aka, your cheat sheet.
Read MoreIs your agency feeling more like a day job and less like an asset? Missing this could put you years behind.
Digital marketing guru and agency advisor Jason Swenk joins us to share his tips for doing more of what you love, and less of what you don’t.
Read MoreAt DOT & Company, we've embraced remote life since before the pandemic changed how agencies work. No matter where we are—from our at-home office to a café to the airport—we're always ready to bring fresh, exciting ideas to our clients.
Read MoreAre you worried about what will happen if your Account Manager leaves your agency?
It's a question that often comes up when we talk to Agency Owners, so on this episode, we're chatting about the impact this can have on clients (Good news: it doesn't need to be a negative thing) and tips for how to help the transition.
Read MoreWhen can I expect my Account Manager to take over from me?
This is one of the most asked questions we receive from agency owners, so this week on the podcast, we're sharing the answer.
Read MoreDo you have a robust performance evaluation process in place?
We're often asked how we manage performance reviews with our Account Managers – and today, we're sharing our step-by-step process!
Read MoreKarl is an agency consultant who has worked with agencies across the globe. He's also an author and recently published his third book: Work Less, Earn More.
In this episode, Karl shares valuable insights and practical tools on how agency owners can achieve a better work-life balance.
Read MoreThis week on the podcast, we're thrilled to have Brent Weaver, CEO of Ugurus, as a guest! Ugurus is a business dedicated to helping agency owners grow and scale their digital agencies. In this episode Brent shares tips and guidance on how to overcome the key challenges that he sees when working with agency owners.
Read MoreIn this latest podcast episode, we dive into the 10 most common struggles agency owners face when growing their client account management team.
AND, we share insights and tips on how to overcome these common struggles.
Read MoreDiscover the insider secrets to building a top-notch sales team for your agency in our latest podcast episode!
This week we have a special guest, Joey Gilkey, who brings a wealth of knowledge and experience with sales for marketing agencies! He started his own agency, ApexRevenue, specializing in sales operations and sales management, so you KNOW he’ll bring the goods in this episode.
Read MoreIn this episode, we delve into why Agency Owners often seek to hire a Client Account Manager. Plus, we explore the barriers that can come up and provide insights on overcoming them!
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