We’ve all been there: You’ve signed a client with a specific scope of work—but the client is trying to squeeze *a little bit* more out of you. At first, you say yes because it’s just a bit, right?
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Meet the man with over 650,000 YouTube views, 180 podcast episodes, and 100 five-star Apple ratings: Mark Savant. He’s the host of The After Hours Entrepreneur podcast and he’s our guest on this episode of The Happy Clients Podcast.
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So, you’re *finally* ready to hire an account manager for your agency, but you have no idea how much time you’ll need from them—20 hours a month? 20 hours a week? Who knows. (Just kidding, we do).
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Written communication is a basic (but very important) aspect of being a strong client manager. But, often it's hard to teach someone, especially if they come to your agency with old habits!
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While you're growing, scaling and seeing success as an entrepreneur, it's important to stay true to your values. With this topic in mind, we couldn't think of anymore better than Kevin Oldham from Diffactory.
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You've probably just raised your hand (it's for a good reason)! Podcasts are SO fun, but they can also help grow your authority in your space. We invited the amazing John Corcoran from Rise 25 onto our podcast to learn about his process of helping businesses start their own podcast.
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After growing a MASSIVE agency, Hawke Media, and helping over 3,000 brands find success through his holistic approach, Erik has distilled the art of marketing into three core elements: awareness, nurturing, and trust. Without all three, the system fails.
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We've pulled ALL of our best tricks to onboarding a new Account Manager into your agency in this episode. You'll learn our 5 tips to ensure your Client Account Manager is set for success inside your agency.
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Asking for testimonials can be ... cringy. But it doesn't have to be that way. We were looking for better ways to ask for testimonials so we've asked the pro to join us on the show to share his best tips!
Ian Garlic is a video storytelling pro. He's the founder of The Garlic Marketing Show, currently CEO of authenticWEB, and has worked as an internet marketing consultant to some of the largest organizations in the world.
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It's 2022 and we all KNOW we must have a social media presence. But what are the most important things you should consider for your (or your client's) social strategy for the biggest bang for your buck?
Meet Miranda Calatrello! She's a Social Media Manager and works with tons of companies helping them create a strong brand on their social media platforms.
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WOW, we've officially hit 100 episodes of The Happy Clients podcast! We're so thankful for every one of you who've tuned in, cheered us on and given us the encouragement to keep going.
In the last 100 episodes, we've talked about all things client management inside agencies, growing and hiring a team, best practices and so so SO much more. We can't wait to launch into the next 100 with you.
In this episode, we talk about our experience getting to 100 episodes of the podcast, and what we're the proudest of over at DOT and Company. We get into some tips on our hiring process, and how our training programs were created.
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A COO... who needs one?
In short: a chief operating officer (COO) is tasked with overseeing the day-to-day administrative and operational functions of a business. The COO typically reports directly to the chief executive officer (CEO) and is considered to be second in the chain of command.
BUT when do you need a COO in your agency?
Leah Leaves is a fractional COO for agencies, and she helps systematize the business for growth. She works with 7-figure agency owners helping them take their business to the next level.
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What Benchmarks Your Agency Needs To Really Understand Profitability
We talk all about clients here on The Happy Clients podcast, but without a healthy business, not much else matters! In today's episode, we invited Marcel Petitpas from Parakeeto onto the podcast to talk about all things profitability management.
If you're running an agency in 2022, this is a must-listen!
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We all want to know the "secret to agency success", but seeing the grind is equally as important.
Introducing Bryan Starck from 100 Celsius.
A year ago he hired a Client Account Manager from DOT & Co. to help with his growing agency. What we didn't realize was how crucial this role was to his agency's success!
We know you'll love this episode!
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We wanted to give the spotlight to agencies of ALL different backgrounds here on our podcast so that YOU can see behind the scenes.
We've launched our first-ever ✨Agency Spotlight✨ series.
Grab a cup of coffee, your comfiest WFH attire, and peek behind the curtain of FIVE different agencies.
You're gonna love it.
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ClickUp is quickly becoming the rage here in the agency space and we wanted to learn from the best... so we invited Gray from ZenPilot on the podcast to give you the inside scoop!
Gray and his team at ZenPilot work with agencies to help them deliver better client services without the chaos. With the help of ZenPilot, agencies follow a proven playbook to fix their systems, processes, and project management so they can scale their agency. They've worked directly with over 2,300+ agencies, and you get the chance to see inside the work they do.
If you're an agency looking to move over to ClickUp, or you simply just want an inside look into a client management system, check out this episode!
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If you're in the agency space, you've most likely heard of GoHighLevel. And we (not so secretly) wanted to learn more in-depth the ins, outs, benefits, features of this amazing platform to see if it's a fit for our agency clients.
On today's episode, we're interviewing the FOUNDER of GoHighLevel, Shaun Clark, to share the inside scoop of all things GHL.
Listen in if you've been curious about using this platform inside your agency!
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Handing-Off Long-term Client Relations To An Account Manager... How To Do It?
The most asked question from an agency that's looking for support with account management: how many accounts can an Account Manager handle. Second most asked question? How do I hand over my long-term clients to an Account Manager?
In this episode, we run through how we coach our agency clients, and our client account managers, on transitioning your clients over! We want to ensure this is a client-centric approach, while also prioritizing removing you (the agency owner) from the day-to-day.
If you've been held up on this question yourself, don't miss today's episode!
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We wanted to give the spotlight to agencies of ALL different backgrounds here on our podcast so that YOU can see behind the scenes.
We've launched our first-ever ✨Agency Spotlight✨ series.
Grab a cup of coffee, your comfiest WFH attire, and peek behind the curtain of FIVE different agencies.
You're gonna love it.
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Hannah Nieves Consulting is a Marketing, Branding and Public Relations consulting firm, based out of New York. They work with lifestyle entrepreneurs and brands, through their trio: marketing, branding and PR. Hannah believes that "you can build a profitable brand that's anchored with your purpose and values all while designing a life you truly desire". She and her team work with agencies just like you, helping facilitate their entire marketing strategy.
On this episode of The Happy Clients Podcast, we talk all things Public Relations
You're going to love this episode.
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