How Operational Gaps Eat Away at Your Profit, with Jhana Li from Spyglass Ops
🎙️ Happy Clients Podcast Recap: How Operational Gaps Eat Away at Your Profit, with Jhana Li from Spyglass Ops
Most agency owners think they need a unicorn. What do they actually need? A solid operator who can plug the cracks, stop the leaks, and protect their profit. On this week’s episode of the Happy Clients Podcast, I sat down with Jhana Li, fractional COO, founder of Spyglass Ops, and queen of agency operations.
The "leaky bucket" analogy she shared completely reframed how I think about operations. If you’re an agency founder scaling past $50K/month (or already deep in the weeds of $200K+ months), this one is a must-listen.
We help agency owners grow by taking client management off your plate - and putting you in the CEO seat instead
🎙️ Happy Clients Podcast Recap: How Operational Gaps Eat Away at Your Profit, with Jhana Li from Spyglass Ops
On this episode we talked about:
The real role of an operator vs. a CEO
Why founders say they’re ready to delegate… but often aren’t How operational gaps quietly eat away at your profit
Why hiring “a horse and a narwhal” is better than chasing unicorns
When to bring in ops support—and what level your agency actually needs