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Learn Everything We Know
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Get Answers
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Gain Confidence
What is CAM Community?
Everything you need to be a successful Client Account Manager
CAM Community is your go-to resource for all things Client Account Management and your community of experienced Account Managers. As the world’s first and only dedicated team of Client Account Managers, we get what it takes to keep clients’ clients happy—and we’re sharing everything with you inside CAM Community, including the exact systems, trainings, and templates we use every day to support 7-figure agency owners as their remote Client Account Managers.
Get unlimited access to our Account Management Training to learn how we train our own Account Managers ($997 value)
Over 50 standard operating procedures, scripts, and templates to steal for yourself ($3,000 value)
Bi-weekly live calls, and access to our growing library of past calls
Access to our exclusive community of experienced Client Account Managers
Unlimited support via Slack to ask questions and get answers
Ability to cancel your membership to CAM Community anytime, no questions asked (priceless)
The training you’ll get inside CAM Community
We share the exact systems, trainings and templates we use inside our clients’ real-life 7-figure agencies inside CAM Community—a comprehensive program for training in-house Client Account Managers.
Module 1
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What we do, and how we do it.
Overview
- Account Management SOP
- The value of our roles as Account Managers
Module 2
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We'll recap digital marketing knowledge as it pertains to our role as client-facing Account managers
Overview
Daily communication
Managing Client Expectations
Explain Metrics in Meaningful Ways To Clients
Strategy Outline Templates & How To Present To Clients
SOPs for: Digital Ads, Meta/Facebook Agency, Email Marketing, Pinterest Ads, Google Ads, YouTube Ads, Linkedin Ads
Module 3
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From Asana to Monday, and GoHighLevel, you'll learn how we navigate different tools.
OverviewYour role as Project Manager
PM softwares
Email templates
Project reporting checklist & guide
Project management mini-course
Module 4
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Our secret sauce, how we onboard clients across any industry
Overview
Onboarding overview, checklist and resources
Briefing templates
Brand guide overview & templates
How to ask clients for access
Approval process & QA
Client welcome guide
Client feedback surveys
Module 5
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We all have clients— and in this module, we prioritize serving them
Overview
How to prep, show up and follow up on client meetings
Confidence when speaking with clients
Email communication best practices & templates
Module 6
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How do you do your job? Could someone take it over tomorrow? If not, you need this module
Overview
How to build SOPs
Sample SOPs for: eCommerce, Slack communication, Web Dev, Funnel Building, Budget Tracking (Ads), Launch Agency, Media Buying, Events, and more.
Module 7
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Our zest for Account Management is a key element of why we're successful. Learn from our secrets!
Overview
Special touches
Gifting strategy
Client feedback & happiness
Plus, steal our done-for-you resources
Don’t take it from us—sample some of the 50+ done-for-you resources that are waiting for you inside CAM Community, from standard operating procedures to scripts and templates.
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Transition Guide (from one Account Manager to the next)
Day In The Life Of An Account Manager
Account Manager Task Lists
Time Management
Vacation Planner
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Account Management SOPs
Automation
Facebook Agency
Research & Strategy Build
Media Buyers
Slack Communication
Launch
Lead Generation
Budget Tracking for Ad Budgets
Social Media Audit
Meta Ads Strategy
Accountability Tracker
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Communication Guide
How To Speak With Clients As An Account Manager
Client Retention Guide
Client Email Guide
Managing Client Expectations Guide
Quick & Efficient Meetings Guide
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Digital Marketing Terms Glossary
iOS Update & Launch Guides
Facebook Troubleshooting Guide
Linkedin Ads Guide
Pinterest Ads Guide
YouTube Ads Guide
Google Ads Guide
Amazon Ads Guide
Go High Level Resource Guide
Email Marketing Guide
Landing Page Creation Brief
Growth Strategy Template
A Complete Guide to Google Analytics + Setting Up a GA4 Account
Funnel Designer Strategy
Ecommerce Strategy
Coaches & Courses Strategy
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Onboarding Checklist
Client Welcome Guide Template
Briefing Documents
Branding & Messaging Template
Access Guide
Kick-Off Call Checklist
Ad Approval Slide Template & Ad Grid Template
QA Checklist
Google Ads Onboarding
TikTok Ads Onboarding
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Email
Meeting Script
Happiness Survey (Client Feedback)
Offboarding A Client
Project Timeline
Lead Generation
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Reporting Results of Campaigns For Clients
Reporting Checklists
Samples/Examples of Reporting On Results for eCommerce + Lead Gen
Sample Trainings Inside CAM Community
Access our LIVE schedule & recorded bonus trainings inside CAM Community!
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Mapping your Client Account Management Process
Proving Your Worth as a Client Account Manager: How to Impress Your Agency Owner with Metrics and Reporting
Revitalize Your Client Relationships: Tips and Tricks for Keeping Them Fresh
Juggling Multiple Clients? Here's How to Do It Like a Pro
The Ultimate Guide to Streamlining Your Client Communication Processes
Streamline Your Agency's Client Management with These Automation Hacks
Building Strong Client Relationships: A Step-by-Step Guide
Subcontractors, Schmubcontractors: How to Effortlessly Manage Outsourced Work
Invoicing and Payments 101: Simplifying the Financial Side of Client Management
Stress-Free Client Management: Tips for Maintaining a Healthy Work-Life Balance
Delegation Done Right: Mastering the Art of Task Management
From Awkward to Awesome: How to Nail Your Client Meetings
Setting Your Team Up For Success with a Comprehensive Client Brief
GUEST: Asana Advanced Training: Take Your Task Management Skills to the Next Level
How To Upsell & Cross-Sell As A CAM: 6 Tips
… and dozens more!
Juggling Multiple Clients? Here's How to Do It Like a Pro
How Do You Manage Your Time Efficiently Across Clients?
A Systemized Process for Media Buyers and Lead Strategists?
Wait, that’s not all…
Thought that was it? Psych. We also have ongoing bonus live trainings to answer the questions we get most, and make sure you have *everything* you need to do your job, and do it well.
Here are some example topics that we cover in our trainings:
Juggling Multiple Clients? Here's How to Do It Like a Pro
Subcontractors, Schmubcontractors: How to Effortlessly Manage Outsourced Work
Invoicing and Payments 101: Simplifying the Financial Side of Client Management
Delegation Done Right: Mastering the Art of Task Management
Setting Your Team Up For Success with a Comprehensive Client Brief
Efficiency at its Finest: Tips for Managing Your Time Like a Pro
Client Feedback 101: How to Use it to Improve Your Agency's Services
Access our LIVE schedule & recorded bonus trainings inside CAM Community!
Meet DOT & Co.
Get access to our team of Client Account Managers—your personal mentors inside CAM Community
Once upon a time, we used to do what you do: We were a digital marketing agency, but we quickly realized we liked managing our clients more than their campaigns—and, humble brag, we were *really* good at it. So, today, it’s all we do: We’re the world’s first team of dedicated Client Account Managers, and we’re here to share everything we know with you inside CAM Community.
Testimonials
Testimonials
“Having great training for our WHOLE team actually increased the overall knowledge for and skill set for everyone in multiple roles. We are very appreciative.”
- LYDIA, AGENCY OWNER
“I levelled up my skills, and became the Team Lead for the Account Management division of the agency.”
- SOPHIE, ACCOUNT MANAGER
“We saw tremendous growth in confidence in our Account Manager, and we are so exceptionally proud.”
- MATT, AGENCY OWNER
Investment
[LIMITED TIME] $6,000 value for just $997 with our Annual Membership!
Monthly Membership
$197
or $297 per team
Annual Membership
$997
or $1,497 per team
How it Works
No. 1
Enroll in CAM Community
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Get access within 24 hours to everything— our course, templates, recordings and more
No. 3
Schedule your onboarding strategy call with one of our team members
Sound like you?
→ You don’t have the support you need, whether you’re new to client account management or as experienced as we are.
→ You can’t seem to learn the ins and outs of an agency’s systems and processes without asking a million questions.
→ You want to be valuable to agency owners by taking client management off their plates, so they can do what they do best.
→ You crave a community of Account Managers who speak your language and can relate to your experiences.
→ You want to ask questions about client account management and get answers from experienced Account Managers.
What if we said there could be another way?
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Introducing
CAM Community
CAM Community
Enroll yourself in CAM Community for access to the exact client management tools, systems and account management training we use to train our own world-renowned Client Account Managers, plus support from our community of Account Managers.
Why CAM Community?
Transform Your Agency's Client Experience
CAM Community gives you an education and a supportive community all in one. You'll gain access to our client management tools, learn everything you need to succeed with our account management training and transform your agency’s client experience, thanks to an intensive, 7-module training program and templates, plus a community of fellow Account Managers here to share their experiences and answer your questions.
A Monthly Membership for Client Account Managers
Everything we know about Client Account Management
As the world’s first and only dedicated team of Client Account Managers, we’ve perfected our systems and processes, training, and templates—and we’re sharing everything with you. Gain access to our client management tools & account management training now!
Get answers to your questions — without long waits
No need to ask the agency owner another question or wait days for a reply. With bi-weekly calls and a private Slack channel, get access to experienced Account Managers.
Support agency owners and their clients like a PRO
Agency owners are hiring you for a reason (read: to take client management off their plates). By doing what you do best, you can free them to do what they do best. (Don’t worry, we’ll help.)
Your Questions
Is CAM Community only for digital marketing agencies?
Even without an Account Manager, you'll still see a significant impact on your client communication, processes, and client retention. Our trainings cover a wide range of topics, from building strong client relationships to managing subcontractors to simplifying invoicing and payments.
What level of experience do I need to join CAM Community?
From beginner to advanced, CAM Community has something for everyone. This is the best place to hang out with Account Managers in all types of agencies and businesses.
Can I get personalized coaching or feedback on my client management strategies?
This is where our ‘Ask Me Anything’ sessions are so valuable! Bring all of your questions and get answers.
I’m an Agency Owner, can I join?
You can! If you have a team of Account Managers, this is your chance to give them a space for learning & development, where we’ll only invite them. If you’re in the Account Management seat, you’re welcome to join!
Is there a limit to the number of Account Managers I can have in the membership?
No, and in fact we encourage agencies to have their Account Management team enrolled to allow for better consistency across the agency. The membership is paid per seat.
I don’t have an Account Manager yet. Should I still join?
If you’re actively building out your Account Management processes and systems, this is a great place to start.
Get access to other Account Managers inside our CAM Community private Slack channel
Get Ready To
Transform Your Agency's Client Experience
Transform Your Agency's Client Experience
Your in-house Client Account Managers will learn everything they need to succeed at client account management and transform your agency’s client experience, thanks to our CAM Community. Inside, you’ll find an intensive, 7-module training program, bi-weekly calls, plus scripts, templates, and a community of Account Managers here to share their experiences (including us!).