MEET YOUR CLIENT ACCOUNT MANAGER

 
 
 

Heather Mueller

In a nutshell…

Heather is a Client Account Manager with over 10 years of experience helping agencies deliver exceptional client experiences and long-term results. She specializes in building strong client relationships, driving client retention, and keeping projects running smoothly from kickoff through completion. With a collaborative, team-first approach, Heather serves as the bridge between clients and internal teams, ensuring clear communication, seamless execution, and successful outcomes.

Fields of experience

Heather has extensive experience in:

  • Client Relationship Management

  • Client Retention & Customer Success

  • Website Development Project Management

  • SEO

  • Google Business Profile (GBP)

  • Local Services Ads (LSA)

  • Digital Strategy

  • Cross-functional Team Coordination

  • Reporting & Client Communications

  • Social Media Content Management

  • Event Marketing

She has over 5 years of experience managing website development projects and more than 2.5 years working with SEO campaigns, making her especially well suited for web development and SEO-focused agencies. She is also experienced working alongside creative teams, presenting work to clients, and ensuring projects stay on schedule while maintaining a high level of client satisfaction.

Industry experience

Heather has worked with clients across a variety of industries, including:

  • Home Improvement

  • Restoration

  • Contractors & Trades

  • Event Marketing

  • Non-Profit Organizations

  • Arts & Entertainment

She particularly enjoys partnering with agencies serving lifestyle brands, creative businesses, home services, and companies that value long-term client relationships.

Want to get to know Heather outside of her CAM life!?

When she's not working with clients, Heather enjoys playing tennis, hunting for unique vintage finds, exploring local markets, discovering live music, and hosting dinner parties with friends and family.

Wondering what her go-to drink order is?

Heather starts every morning with a warm cup of coffee and occasionally enjoys a refreshing soda with a splash of mango juice.

Fun fact about Heather

She has a tuxedo cat named Pekoe, who is a much-loved part of her family.

Three words to describe her

Relationship-focused. Reliable. Caring.

Heather is known for building genuine client partnerships, creating outstanding client experiences, and helping agencies retain happy clients for the long term. She thrives in collaborative environments where she can combine strategic communication, organization, and problem solving to help both clients and agency teams succeed.